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For Roughneck 32100, 363 customer reviews collected from 2 e-commerce sites, and the average score is 3.3.

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Amazon has 342 customer reviews and the average score is 3.3. Go to this seller.
Ebay has 21 customer reviews and the average score is 4. Go to this seller.

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19.6.2021

Bought this to repoint my house (not a brickie), was dubious about buying due to the mixed reviews on both here and other outlets, but decided to give it a go, pleased i did. As long as you get the mortar mix right, and wash the tube and out after each load, it's great to use, and a lot faster than toweling. If you use a 5 to 1 building sand and cement mix with plenty of added plasticicer and mix a bit wetter than you would for toweling it works pretty well, (there are videos on YouTube about using, and getting the mortar mix right). I would say not to mix too much at once, I was mixing 5 half shovels of sand to 1 half shovel of cement in my wheelbarrow, and it was just becoming slightly wrong consistency for the gun,but still ok for trowel, but i suppose that would depend on how fast you work, i wasn't rushing. One thing i have found, is that i get about a inch or two of waste mortar in every tube where the water has squeezed out of the mortar, making it too stiff to come out of the gun, although this was inconsistent, so probably down to the mortar mix, also, the mortar needs to be really smooth, no lumps.Up to now, I've done the bottom half of the rear wall of a semi detached house to a depth of 20-25mm, with awful varying mortar thickness (between 7 and 20mm between the bricks) and its taken me probably 8 hours not including mixing the mortar and cleaning up, a couple of hours per evening when i got home from work, so a lot quicker. Replacement nozzle kits are available for this, it is quite sturdy, definitely good enough for DIY use, there is a heavy duty one, which would probably be better for someone using regularly professionally.Overall i would recommend this, just have a bit of patience with the mix, and watch the YouTube videos.
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27.6.2014

Wanted to use this to fill in the gaps between ridge tiles and ludlow type roof tiles (looks like flat corrugations) along the whole of the roof ridge. To do this with a trowel would take ages, so despite some negative reviews thought I would give this a go. Worked perfectly. I used proper builders sand in the proportion of 1 of cement to 3 of sand with a generous squirt of fairy liquid (yes the real stuff) making a fairly sloppy mix. I loaded the tube from the nozzle end with a small garden trowel as the supplied scoop is a little oversize, screwed on the angled nozzle and tried the trigger. I was expecting to feel firm resistance but the mix came out with virtualy no effort, I was quite surprised.Applying it to the roof tiles was a doddle in just a few seconds, and in the right places, covering about 2 metres + at a time, a quick smooth out with a flat blade and the job was done. I did not clean the tube out before filling each time, but I did remove the wad of mix left between the piston washer and the nozzle (about 3 cm) worth, as the piston does not reach to the tube end. I did brush the thread clean on the end cap each time to make screwing it on and off easier. At the end everything was cleaned out thoroughly and vaseline was applied to the thread and the two nuts that hold the piston washer in place to prevent rusting, make sure that the metal backing washer in place behind the plastic one. If you have deep filling requirements then this is excellent, it can pump a lot of mix into deep crevices very easily with little effort. A good tool, recomended.
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1.6.2012

Looks good, does the job well once you have sussed out the mortar consistency right. The feeder tube does not need to be so long as you cannot fill right up and use all of the load at one go - as the compressing of the mortar squeezes out the 'water' and the consistancy thickens - which means unloading, remixing and reloading again.It does have a design fault. The ring behind the plunger with 4 holes in it is made from plastic. As the mortar is pressed out of the tube this piece takes all the strain as the pressure exerted tries to stretch the ring, mine broke after a few minutes, however a replacement was sent promptly and I was able to continue with my project - repointing brickwork walls.If doing a similar project put down old bedsheets or similar as this IS a messy task.The plastic ring behind the plunger needs to be made in metal for this product to be durable and usable over many projects. It is crucial that the complete gune is stripped down after use and cleaned out thoroughly - I used an old toothbrush and plenty running water - which cleaned everything just fine. If you don't clean the gun parts while everything is still 'wet' forget ever using it again as the mortar will have hardened rendering the gun useless. If used with care this product is very good, but poor design choice of material on the ring behind the plunger (plastic) needs to be made of something much stronger - metal.
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6.8.2016

I used this to grout 600x600x50mm concrete slabs on a patio. Results were good & bad:Good:Well made, strongly built although the trigger end screw popped out under pressure. HINT check and tighten the screw at the trigger end regularly.Allows you to quickly apply cement mix.Bad:The shovel like loading tool is larger than the barrel of the gun, so you have to be careful when loading, otherwise cement will trickle down the outside. Why not make the loading tool slightly smaller in diameter so it fits INSIDE the barrel??The nozzles aren't long enough. I found it difficult to get a good depth (75mm) of mortar fully between the slabs.Why not make the nozzles longer??I found trying to squeeze hard to get the mortar to right down sometimes meant the mortar came up to the surface which potentially would stain the slabs.The nozzles are too wide. Because the gaps between slabs were variable, some places the nozzle would fit in others it wouldn't. HINT: I put a hacksaw blade cut in the narrow end of the nozzle allowing the nozzle to compress so I could push it between slabs (see pictures).Ugly:By squeezing the mortar out of the nozzle, this compressed it and squeezes cement water out. This remained in the barrel until the barrel was tipped to reload and the water came out and stained the slabs.Summary:This tool works in the right hands, but could be so much better.
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7.4.2014

Don't be put off by some of the negative reviews about this product. I have used the Point Master tool for years with good results. However the plunger is operated by hand and it can be awkward when working on ladders or where access is restricted, quite apart from the physical effort required. The Roughneck Mortar Gun does the same job but with virtually no physical effort required. I have been using it to repoint the sandstone walls in my 1890's house with lime mortar. I wondered how the tool would cope with sharp sand and it's no problem. I use a 50:50 mix of sharp sand with builder's sand. I don't even use a plasticiser as some people have suggested. The tricks are simple. Firstly,make sure you mix your mortar with a mixing paddle in an electric drill. Secondly, ensure the mix is quite sloppy but not so much that it will not correctly fill the joints. Finally, and this is one of the most important points, remove and wash the nozzle and the plunger in a bucket of water between each fill. It takes very little time and makes all the difference. Failure to do this means that you can end up with blockages when injecting the mortar. Together with a mortar router this has revolutionised repointing the walls of my house and the job is neat and looks very professional. It makes what was a boring, soul-destroying task almost enjoyable ! Amazon scores again !
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10.9.2014

This was very nearly a one star review. I made a strong mix (5 sand to 2 cement) with way more than the recommended mortar plasticiser and suffered just about every problem that most of the 1 star reviewers had. I then went back and read a few more review and someone had mentioned using even more plasticiser and also a mechanical mixer. Armed with this I set up another mix and started with a couple of good glugs of plasticiser and then water to taste followed by a good stir with my ancient paint stirrer. The resulting mix came up like whipped cream and I had a very satisfying 10 minutes doing a nice clean run of pointing round 8 2' x 2' slabs which previously would have taken a good hour.The cement consistency stayed the same for every full tube and the whole process was effortless.What this proves is that the trick is to get the mix right. One possibly useful piece of information is that Lidl occasionally sells a silicone/caulk application tool for about £5 which contains a slightly smaller version of this but without the nozzles. Not that this detracts from the value of this item but it is a useful source spares and possibly a smaller tube for smaller jobs. Maybe to get the wife to fill them in turn so that you can work without a break. Or vice versa just to avoid being called sexist.Definitely recommended!
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8.6.2014

This tool makes pointing brickwork a quick and easy job. The mortar must be wetter than you would use for troweling and plasticiser (not washing up liquid) should be added to the mix for good results. Experiment with your technique and different mortar mixes on a non-visible area, if you can, before doing final job. I found filing the horizontal joints first then the verticals gave the best result, starting at the bottom of the brickwork and working upwards. Leave the mortar to go thumb print hard (which may not take long if the weather is hot)then tool the joint for the desired finish. It's best to do this in stages rather than completing a large area first and going over in on go.About two square meters at a time, maximum. Another reviewer commented that a plug of mortar about 2 inches long is left at the end of the plunger stroke which does not flow as the water has been squeezed out. I found that this happens at each fill but it can be simply emptied out and remixed with the next fill and used again. The gun should be rinsed out with water between fillings to keep things operating smoothly. Cleaning off the mortar and a squirt of WD40 on the plunger rod when you put it away, will keep it in good order. Buy with confidence.
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28.2.2012

I gave this to my son to try and remedy some pointing supposedly done by a 'real bricklayer'.The first attempt (using pre-mixed mortar from Tarmac - supplied dry) was disastrous. The unit dribbled, spluttered and then stuck leaving 70% of the mortar wedged inside. This happened every time no matter how much plasticiser we used. We then looked back at the reviews and heeded the advice. The culprit here seemed to be the sharp sand in the pre-mix.We mixed our own mortar 4:1 with soft building sanding from B&Q. We made the mix with plasticiser added first and water second. Basically, the consistency was something akin to 'Angel Delight'. We did use a lot of plasticiser - about 10% of the mix,which is normally considered as too much. However, this gadget then performed its miracle and quickly began to fill in the pointing gaps. We filled each area leaving the mortar proud of the brick work. These we left for four hours. We then removed the excess with a hard brush and pointed with a piece of hose pipe. We did buy a pointing tool, but found the hose more useful. (I say, 'we', but I just watched!! The results were impressive. We'll never pay for a bricklayer to point again.
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24.7.2011

I bought this mortar gun with some trepidation after reading the reviews.I am a self employed builder mainly carrying out small projects,I do tend to lay a lot of slabs,one of my least favourite jobs is pointing up the joints.I have just completeted laying a patio which was about 40 sq metres,I used the gun for the first time and was quite impressed with it,but,if you dont follow certain criteria the gun will not work well,this is what I done.The most important thing is to get the mix right,I used red pit sand which is very soft and made the mortar 4:1,I have a cement mixer which I'm certain helps to make the mix better,I added quite a lot of plasiciser and let the mix turn for a good tenminutes,the mix needs to be about the same as you would need to lay bricks,maybe a little wetter.Have a bucket of water and a soft brush,every time you fill the gun clean the nozzle and once filled clean the threaded end,otherwise any sand not cleaned off will ruin the thread.I would say the gun probably saved me 3-4 hours,and certainly saved wear and tear on my poor old knees,so I would reccommend it,just make sure you get the muck right.
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22.4.2014

Normally I avoid products which have a significant number of negative reviews. But because I have a large sandstone patio that needed repointing and as well as two paths constructed from crazy paving, I decided to give this a go.My mix was 1 part cement to 3 parts sand and I added plasticiser before water. I aimed at getting a very soft mix, softer than I would use for bricklaying. My first attempt was quite successful. The next one was too wet and it started to come out of the gun without using the trigger. And then one was too dry ....I had to take those out of the tube and remix.I found that most important was to add a good quantity of plasticiser - if there is not enough the mix sticks in the tube with the water being squeezed out.If that happens simply get it out of tube and remix.It doesn't take long to learn how to get the mix right and the saving in time is huge. It works best when the gaps to be filled are slightly larger than the nozzle on the gun; otherwise a trowel has to be used to push the mortar into the gaps. But even then I think that it is better with the Roughneck Gun than without.
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22.5.2014

Having read all the good and bad reviews, I purchased this tool with some doubts but was spurred on by the alternative of the slow traditional method. I need not have worried. This is the best tool for under £15 you could buy. It works marvellously if you stick to some basic rules. I can understand how some might become frustrated but if you stick to the rules it is fast and reliable. So: 1. Get the mix right - soft builders sand, mixed with washing up liquid (a generous squirt) to the consistency of thick cream that runs out of the nozzle if you hold the gun nozzle-down and give it a jolt (like a reluctant sauce bottle). 2. Make sure the gun is empty before each refill - don't leave a drying plug in the nozzle.3. Only mix enough for 3/4 fills of the gun and keep stirring the mix before each refill. 4. Thoroughly wash the gun after 3/4 fills and then make the next mix. 5. Wear rubber gloves. You will get a lot of the mix on your hands during the filling process. I could never get the speed and reliability achieved by this tool if I were just using a trowel and so much less mess and waste.
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25.7.2015

First time pointer... I used the Roughneck to point up about 12 foot x 3 foot of wall in very little time. As a novice, I was surprised at just how easy it was to use (easier than icing a cake). I made up the mixture such that if you held the gun vertically with nozzle down, the mix would gently drip from the gun nozzle under gravity alone. I then used a gentle squeeze (gentle, dead easy) to controllably point up the wall. I've tried manual pointing with a trowel and found it to be messy and the mortar tended to bleed out onto the brick and it was a slow operation. I found the complete opposite with the Roughneck. I found it useful to have a bucket of water handy such that I could dunk it and clean it (1 minute )between fills. The only minor gripe was that the nut holding the plunger together had a tendency to work loose which affected cleaning. Its a minor irrit far outweighed by the usefulness. I finished off by smoothing the joints with a length of garden hose. Standing back from the wall I was surprised/pleased at how professional (if I say so myself!!) the result!
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30.7.2014

Great piece of kit BUT you need to use it properly. After a lot of testing I came up with the best solution. in order for the mixture to flow through the nozzle you MUST use fine sand. I recommend kiln dried sand. Place a paint kettle measure of KDS into a large builders buckle plus a 1/4 amount of cement. Add 1.5 cups of water containing a strong solution of feb mix. Use a plaster whisk / electric drill to mix the mortar until it is fluffy and slightly foamy. Place the mix into the gun and you are ready to go. When you start to pump out the mix tilt the nozzle back at an angle of about 70% from vertical so that it lays down a bead of mortar in the joint which is proud of the surface (so it resembles a weld joint).Each time you refill empty out the contents of the nozzle into the bucket to prevent is getting dry and plugging up the orifice.Ensure to wash out the gun thoroughly between each mix. Dress with pointing iron.
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15.11.2017

Tool purchased to repoint a patio and does a good job if you get the mix right. You need to use a plasticiser in the mix to get the mortar to the right consistency. Takes some practice but I found 5:1 sand and cement with a capful of plasticiser concentrate. Mix up in a plasterers bucket with a drill mounted plaster mixer (I used one in my pistol drill). Keep adding water until you get it right, which is just past 'normal' mix.When you load the tube it shouldnt fall out of the open end but some may come out as it settles.If you get water coming out instead of mortar, I can only imagine you have added too much. Very good tool for patios - have not used on brickwork but cant see why you shouldnt get good results.My father had his patio repointed recently and 4 people turned up one doing a mix and three using these guns. Finished in no time.
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1.12.2017

This tool does work, but is for those people who have some practicability and realise that working with mortar is, by its very nature, messy. There are videos that show it being used.Nothing is going to work like magic, which is what some of the 1-star reviewers seem to expect. The trick is to use fine sand and placticiser, and to mix with the correct amount of water. Any proper tradesman will tell you this. When the gun jams, simply release the plunger, open the tube, empty out the plug of mortar (from the nozzle also), add a little water and re-mix, then refill the tube and away you go. Naturally,lumps and stones are a no-no (common sense should kick-in here).I did have one issue -- not with the reliability of the gun -- and I can say that the manufacturer's after-sales support is second-to-none.
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