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For HP Envy 5010 AiO, 1622 customer reviews collected from 2 e-commerce sites, and the average score is 4.1.

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18.4.2018

I personally have the 4527 but I've recently purchased and setup the 5030 for my inlaws and noted the same teething problems still apply. So if this helps anyone:- if possible use a PC not a mobile device. The 123 hp setup page will route you to the HP AIO app.- the AIO app requires location services turned on- the printer can operate on both the 2.4GHz and 5.0GHz wifi ranges which is a definite improvement- even with the above steps it once again froze during initial setup so I had to manually configure the printer in Setup which was straightforward.- turn on Web Services and print the summary page in order to obtain your claim code.- with the code, either login or sign up at hpconnected.Add a new printer and enter the claim code.- printer emails are unique and cannot be transferred if you had a previous HP Printer. However you can change email addresses if you prefer later but again you will lose the previous email. This caught me out once before when my printers died and I have to think up new "quippy" names- you can (and personally I believe should) restrict which email addresses can use the hpeprint service.- When setting up the Instant Ink free trial you can select 50, 100 or 300 pages per month. You can change the plan at any time. This was the step I initially got stuck on as there isn't an option to enter the enrollment codes and you appear to be signing up for the service BUT it automatically applies the 4 months trial.- Fill out your address and billing details.- when you get to the confirmation page type in 'Freeink' and then 'hjVh8' in the Promotions box. These as mentioned in other reviews will give you two extra free months.- the code above will also give my inlaws an extra month so many thanks to anyone who uses it and thank you to the other reviewers for posting their codes :) :)- you can cancel the free trial at any point so stick a note in your diary. The £1.99 a month deal is quite cost effective if you normally get through a cartridge a year.It's a very solid printer, I truly do love the Instant Ink function (seriously their marketing department got this spot on!). Photo Quality is still so-so but then if you're printing pictures regularly you might aswell buy the HP Sproket.
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9.5.2019

My order arrived within a few days in the box you see in the picture which was abit of a surprise as there was no outer brown box, I must have missed that bit of info when ordering but it's something to be aware of especially if you're not going to be in & your safe drop spot is visible by passers by...The printer itself is a beauty very nice looking as printers go & not oversized compared to a lot of other makes,I found the set up very easy & was online within minutes, I did download the HP app before I started so unsure if that made a diffrence, the only thing that stopped me in my tracks for a few minutes was the paper tray, I couldn't find it..! & when I did I didn't pull it out far enough,but I soon figured it out, I guess I was being abit careful incase I pulled the tray of or something,BTW, the paper tray is at the front of the printer & slides out from the bottam.. ( looking face on) ... I hope this helps others who may have problems locating the paper tray..The paper does not come with the printer but the ink does, & there's also a option for a subscription for 12mths of HP instant ink which I think is pretty Awesome , 15 pages per mth is free, & if you need abit more than 15 pages then there's a small fee of 1 pound/$1 for an extra 10 pages, the first 3mths is free of charge if you sign up for this offer within 7days of activating your printer, there are other plans with more pages like 1.99p/$1.99 for 50 pages per mth, this one allows a roll over of any unused pages,& also like the free plan you can pay $1 etc for the extra 10 pages, there are increased prices depending on which plan you chose & you can change this at anytime, I chose the free plan to start with as I really do not know how much I print out in a mth so no doubt il be changing it,Also the printer will send for more ink when your printer is low on ink & this will be delivered by post with options of disposing of your empty ink cartridges,I would deffo recomend this printer it is the best printer I've had & for me I found its very easy to set up & use albeit with slight confusion of finding the paper tray....lol...
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19.7.2019

Generally very good . Set up instructions /cartridge changing etc are online or via the app. The demo videos in the app did not play when pressing the play button but didn’t really need them.Bit unusual that the detailed set up instructions don’t come with the paperwork but if you use the app you don’t need anything .Easy to set up using the app . The app guides you through the whole set up process including the automatic ink reordering which is a brilliant idea and one of the reasons I opted for this printer.I’m doing the free 15 pages per month as a very light user . Very good plans available and will save a lot of money as the genuine cartridges are usually expensive.Good quality printing and very quiet.Auto firmware updates if you leave printer on all the time - it goes to sleep when not in use .I’m using iOS and iMac and was able to print straight away from iMac or iPhone directly and via the app without any issues .I did get an error message saying Bluetooth not strong enough during set up but the process worked after a few seconds . I did a manual firmware update via the printer screen and afterwards got a message that my auto ink subscription was cancelled !I used the support pages to do a live chat and got through to someone straight away who told me everything was ok and to ignore the message . Later on I got another message on the printer screen that subscription was all ok.So - easy to set up and connect to WiFi via router.Good app .Good ink reordering system.Very good support via live chat.Good quality quiet printing.Great price on prime day deal .Very pleased and would recommend.
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26.9.2019

The setup is actually quite straightforward. The problem is that HP seem to confuse the issue as to how to get started by having a one set of instructions fit all (devices/countries) I downloaded the HP app (as per HP instructions) and it advised me to connect the printer directly to Ethernet. Bit tricky as it only has a USB port. Forget all that. The easiest way in the UK (I found) is to connect the printer to your computer via USB (temporarily). Then download and install the app on the computer. The app will now find the USB connected printer. You can then follow the instructions from the app (or on the printer itself). Once complete, the printer will be connected via wi-fi and no longer need the USB connection.HP clearly want/need the printer connected to the internet so they can monitor the ink levels and send you ink as necessary via their Instant ink program. I had no intention of giving HP my credit card details (I was going to use the HP Instant Ink prepaid card available on Amazon) but it turns out that they accept paypal and I am happy with that. I now have 2 months free printing (with this HP Envy 5010) and after that £1.99 per month for 50 pages (rolled over twice so you can have 150 pages in one month). You can print to the printer from anywhere using an email address (they call it ePrint). I neither need or want this but you can turn it off in the 'Web Service Settings' in the printers 'Web services' menu. But don't remove web services altogether if you want to use the HP Instant Ink service.
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5.8.2019

I bought this HP Envy 5010 printer after I gave up on my previous printer. I specifically chose this printer because it has print (colour/black), copy and scan functions. It has a very useful touchscreen which lets you scroll through the options and settings; no more guessing what flashing letters and numbers mean! It can print double-sided with an automatic duplex function (rather than manually turning the page and re-inserting into the printer). So far everything works as it should.Setup was easy on my Android mobile but a lot more long winded on my laptop; downloading and installing the software and drivers seems to take a lot longer than necessary (especially in 2019!).The HP Instant Ink was the most interesting part for me.Over the decades of using printers, I have become increasingly frustrated with cartridges; they always cost so much, dry up if not used frequently enough, re-filling is messy and a hassle, and re-manufactured cartridges are temperamental. So HP Instant Ink seems a good solution for me. The 2 months free trial is only for the paid options (the free option is not included). So I went for the £1.99 a month option for 50 pages, which is ideal for my household. The 2 month free trial is applied automatically and lets you print up to 300 pages each month. You can then add zw26Q for 1 extra month and FREEINK for 1 more month; so 4 months in total. So far I am really impressed!
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17.1.2020

Mine installed smoothly out of the box. Use the HP website recommended in the instructions, and on the printer touch screen, it has all you need to know, and includes software downloads (see below). I use the printer on my home WIFI network/router, and it picked up the WIFI with no problem. I print to it from a laptop Windows 10 PC and multiple Chromebooks. The PC does not need to be switched on to print from Chromebooks or mobile devices, the printer is genuinely standalone WIFI. HP provide a free Chrome extension for Chromebooks and PC (I use Chrome browser on the PC) and an app for other devices, which enable easy local printing and/or you can add the printer to Google Cloud printing.You can email items to the printer for remote printing (the printer has its own email address etc). There is also free HP PC software to provide the link for scanning. You can copy cheerfully in standalone mode using the touch screen on the printer. Downsides? Paper tray 'seems' a touch flimsy, but works fine. (I'll tell you later if it is long-term robust!.) HP offer/push their ink replenishment subscription service, but you can (I did) choose not to use this on set-up and continue to buy cartridges elsewhere, you can subscribe any time. Speed, and print quality are as advertised and very adequate for my home office needs. Cost of printer and ink cartridges seem reasonable to me, but maybe not everybody.
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13.5.2019

We've had this printer for a few days. We bought it so as to print directly from our iPads without having to copy files or photos to the PC to print. Just a few comments which might be useful for others.Not sure if it's mentioned here, but there is an HP Smart app for your mobile device (in our case, iPhone and iPad). However, what the instruction book doesn't tell you is that the app need iOS 11 to work. our iPads are old, so don't have this. I wondered if there was an earlier version but this was not offered from the App Store until after I had installed the app on our iPhones, which are new! After that, back into the app store - attempt to download again and I was offered 'would you like to instal the latest compatible version'?You don't actually need the app anyway in order to print (this is not apparent from the documentation).I also couldn't see how to change the paper size as it isn't an option from the home page of the touch screen. It was only when I actually changed the paper and closed the paper drawer that this option was on screen.Printing photos. If your photo to be printed is not exactly the same aspect ratio as the paper you are using, you will lose some of the photo as it prints to the edges of the paper. You will need to use 'fit to page' - easy from the app.Hope my comments are useful for someone!
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29.10.2019

I have had this printer now for over a year and it performs reasonably well for a cheap home printer. The double sided printing is a challenge for more than the first page as it keeps jamming. No amount of re-setting, software updating or other remedial methods seems to work (I’m by no means alone here, judging by the numerous complaints). Wireless set up not very intuitive or straightforward. Needed to find software to download to my laptop without any instructions from HP.Wireless printing is more stable than with my previous Canon printer and works well with iPhone. According to reviews of other brands, they all seem problematic with setup so HP is not unique here.All in all reasonably satisfied with this low cost printer. The best thing is that I can print images onto plain paper, which the Canon or others with two tray systems do not allow. My Canon would insist on printing jpgs from the photo tray and was looking for photo paper with no choice for me to choose the other tray - most infuriating as I did not wish to print screen grabs and the like to the photo tray it would default to and I needed to turn everything into pdfs first to print on plain paper- a real faff. This little printer does what I tell it to do and after the initial set up saga, I have warmed to it. You could do much worse than buying this.
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13.3.2020

With this printer, I think I've found something magical. A printer I don't want to throw out of the window.The set up was pretty easy and a good thing about this, is that it doesn't need to be physically connected to your devices. You just download the free app on your phone, or on the windows store, make sure you're connected to the same wifi network on both the printer and your device and boom, you're ready to go.I think the best thing about this printer though, is that it doesn't need extra space to print. So there's no weird paper tray that comes out vertically, or anything like that. It has a very small piece of plastic that slots into the front of the machine, that swivels out and you're ready to print.I can still have my keyboard, desk tidy etc on top of the printer as it prints.The downside is that it is large, no matter what it says on the product page, this is not compact. It might be decently small vertically, but the square cm area of this thing is pretty big.I'm just a home user, so print quality isn't something I really care about, it seems fine to me and does what it needs to do. Print speed is pretty quick if you're only doing black and white and it turns on and off quickly. Best thing is, it just seems to work, over wifi anyway. I've never needed to plug it into my pc.
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12.5.2020

I bought this off the strength of a couple of reviews. The print quality is excellent and the ability to scan documents and send them (when this feature works) is really useful.What's good about it:Print quality in colour and B&W is excellent.The printing is quick and relatively quiet. It will print double-sided and it is not noisy.It scans documents well and then you can send them to a variety of devices using the app.The HP proprietary app, when it works, is fairly user friendly and does what you need it too.What's not good:I'm good with tech and out of the box the printer took a while to set up.The wifi connection is glitchy as hell and even now I have established it is temperamental at best,and often drops if the printer is idling.If you are scanning large documents more than 10 pages, you often have to do this in batches.Sometimes it just stops working for no reason.The app is nicely designed, but like the printer, is extremely temperamental and not particularly intuitive.It's an ugly piece of black, Chinese made, plastic sitting at the end of my kitchen table. Doesn't affect the performance, but it is not pretty to look at!I haven't changed the ink yet, but looking at some of the reviews and prices of ink I can tell this is going to be an expensive faff!
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5.11.2019

Ive had this printer for several months now, the print quality for me is great. I'm mainly just print documents and not photos. I was lucky that I had 12 months instant ink included meaning I had a great deal. The instant ink with HP works great, when your ink is running low you are automatically sent new cartridges, so you always have a continuous supply of ink which is great and don't have to worry about ordering any. You are also able to monitor how many pages you have printed through the HP instant ink website. Printing is fast if you are only printing in black and white ink. The Paper tray can hold a lot of paper (approx 50 pages), far more than any other HP inkjet printers I've had in the past which is really handy.The scanner is really good too and fairly quick however you can only scan 1 page at a time, so took me sometime to scan a 200 page document. If you can get instant ink for several months like I did this printer is a great deal, as the ink alone supplied through instant ink will cover the cost of the purchase of the printer. Just look at for when they are doing a deal. My tip would be to save this printer to your wish list and keep checking back regularly to see when they are offering at least 6 months free instant ink.
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28.2.2018

It doesn't get a lot easier than this. Yes I'm good with Tech, but literally anyone who is careful can get this working really quickly.First of all make sure you are VERY close to it and your wifi when you set it up. It initially talks to your phone with bluetooth and its quite weak, then just follow the instructions and go through the registration process.The instant ink is an amazing idea, really good thinking of their marketing dept. A LOT of issues people has is using cheap crappy inks, so this solves that at a stroke, just sign up, get four months free, add Freeink code to get another free month and pick a free referral code (all these codes people are GIVING away in their reviews are actually friend referral so they benefit as well as you,nothing wrong with that but not many people are being honest about them, so to make sure my review is unbiased I'm not even going to publish mine.I've only had it a day, so this is only first impressions, but they are good so far. I've signed up for the £1.99 a month package which is probably all I will even need, I don't print a great deal these days, there is even a total free package for the VERY low users (it's not highlighted very well, but it is there)
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7.7.2019

Had a problem installing this printer. I wanted to use it wirelessly from various devices, and (preferably plugged) into my desktop PC. The PC is hard-wired to the router. And the PC doesn't have a wifi adaptor card.So the HP installation notes are scanty - they simply say switch the printer on, then go to 123.hp.com to install it. About the second thing this app says is, that it can't cope with my PC being wired to the router, and that I should change to wireless connection. Can't, no wifi adaptor in the PC! I could complete the installation ok with the printer plugged into the PC, but that disabled the printer's wifi so nobody else could access it.After a few hours head-scratching,and fruitless searched of HP's website, I discovered that it was easy to install it using the touch screen on the printer itself. That worked perfectly and bypassed all the problems. Now very pleased with the printer, and have signed up for 'Instant Ink' which seems a very good deal.However, I was pretty annoyed at the very large sticker on the lid, advertising the Instant Ink deal. When I pulled the sticker off we had a devil of a job getting the glue residue off the surface.
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23.8.2019

The printer was easy to install when using instructions from the hp website that is shown on the leaflet that comes with the printer. The written instructions are backed up with video.The image shows the interior view of the printer and as you can see, there is plenty of space when it comes to changing ink cartridges. The ink cartridges are centralised for easy access.When double sided printing is selected, the machine prints the first side and then automatically feeds the paper back in again to print the other side. It couldn't be simpler.I had no problems with linking the printer to my WiFi and no problems printing direct from an Android or Apple products (iPad,iPhone).The print quality is good on the paper I use and it is easy to switch paper sizes using the touch controls on the printer.I also use the ink service and for the first two months, whatever subscription you choose, you get 300 pages of free printing per month. I have already had ink cartridge replacements sent to me together with a free paid envolope to return used cartridges.For the price and service so far, purchasing this printer is a no brainer
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6.2.2020

I am very confused by the hate on this device, we found it very easy to set up as all instructions are provided and you just need to enter your WiFi code, and install an app to your phone. You can either print wirelessly from your device (we found no issues, besides some formatting, but that was user not system error) or via the app which allows you to format prints etc. The paper tray is internal which is a relief as having a toddler becomes a nightmare, they love paper!The one thing that I like most about this printer is the ink, no longer am I continually getting rinsed by excessive toner cartridges, we got 6 months free ink and then after you simply sign up to a plan from :-15 pages free,50 pages £1.99, 100 pages £3.49, 300 pages £7.99 or 700 pages for £17.99 per month. All work out cheaper than buying off the shelf ink, it simply sends you ink when you require it, easy peasy.I fully recommend this for a lower end printer if you have school kids and continually printing off coursework, and the images are not too bad either. Ok the photo's are not quite perfect, but what do you expect from a lower end printer?
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