Hive Hub 360 - Reviews
(2.3)
112 reviews
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For Hive Hub 360, 112 customer reviews collected from 1 e-commerce sites, and the average score is 2.3.
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5.1.2019
galaxy note 4 phones fail on bluetooth setup, so find someone with an apple phone.once the bluetooth setup is complete it's all wifi then and no ethernet cable needed like the gastly looking original white hub. Also to connect the thermostat hive staff said push the and hold the button on the hive controller till it flashes then remove a battery from the thermostat and then insert back in.this action reboots both and means the hive 360 hub finds the signal.hope this helps.the hive app is terrible in regard i couldn't use my galaxy note 4 android phone so there play store and hive tech team need to update the app so it will work for all androids.It is a new hub though being only 6 months old.Works
16.7.2019
I am very frustrated and unhappy with this product. My first Hive Hub 360 kept losing connection so I spoke to the support team who dispatched a replacement hub. There is no proper automated process for installing a replacement Hub 360 and I therefore had to manually re-install every switch, light and sensor by hand - this penalises loyal customers who have bought in heavily to Hive products. The support team advised that all groups, routines etc. would also need to be manually re-created because they reside on the Hub and not in the Cloud - they are not even backed up! The second Hub 360 has not resolved the connection problem and I have had to resort to connecting the Hub 360 to a TP-Link
19.10.2020
Initially would not set up at all so had to do a factory reset. All was then ok until I needed to discover the other Hive products (only have a thermostat) I have. No luck what so ever. Phoned Hive & a very nice lady walked me through the connection process & total success. All now seems ok, so will report in a month or so.Nice bit of kit, well made and not unattractive at all. The wife actually thought it looked ok on the telephone table.The instructions are very poor, its best doing a but of research on the net as some kindly souls have posted some very useful information.
25.1.2020
When I read some of the reviews I thought this might be a nightmare to setup as it was an upgrade to an existing Hive. I tried a couple of times to do it on my own with no success, then went to the live chat from the phone app. If you follow the instruction it is not hard to set up and the guy on Chat registered the 360 Hub to replace the existing one. Once it was up and running I have had no problems with it but the instruction didn't explain that you need to register the new hub and remove your old one so I'd suggest setting it up with the online help.
23.10.2018
Bought this to replace previous hub that needed to be connected to my router and I needed the additional port. Set up via the App was pretty simple but you have to leave the old one plugged in while you do it and it took about twenty minutes to transfer all of the data across. I tested my smoke alarm next to it and initially didn’t get any alerts but tried again today and it worked so seems to have sorted itself out. Seems to work as reliably as the old one so far.
31.1.2021
I’m compelled to write this review to add my own experience setting up the Hub 360 alongside those from others. In short, it’s an absolute nightmare to get it working with the rest of your system and a minefield of issues waiting to happen.I’m happy to say I do now have everything up and running and it’s nice to have the additional functionality. It would just be a lot nicer if getting there wasn’t such a hassle.
22.5.2021
I’ve given this 4 stars because it’s worked perfectly for me so far, albeit I just have the thermostat connected to it and no other devices. I don’t really understand why it still £100, it’s quite over priced.One thing to note is, I never really have issues with setting tech up but this I just couldn’t get set up. However the Hive support were excellent and set it up for me remotely.
8.11.2019
I have two of these hubs running in two houses and they are easy to set up I installed my first hive system over four years ago and it controls my heating lighting and pond pump I recently updated the hub to the 360 and that works well I installed my second hive about a month ago with the hub 360 and I am more than happy with it
2.5.2021
Definitely a better product and has a better range for a larger house. However I did have to ring the technical support to help set it up as it was stuck on the loop of transferring data but once that has Resolved it’s working without fault.
28.12.2019
A bit of a pain to set up, which was due to upgrading from the old hub. British Gas had to change settings at their end, which would have been good to know, before I wasted ages. Once set up, it works a dream, much better than my old hub.
19.10.2019
Easy to set up via app, took about 30 minutes. There were tines though I wondered if the set up was working as it took quite a while, with only coloured lighting indicating progress.
16.6.2019
Does all that is says it does, been in Spain recently and had workmen in doing jobs. I knew when they started and when they finished. I did also purchase door and room sensors.
3.9.2019
Worked out of the box after a lot of help from Hive support. The upgrade from Hive Nano requires careful sequencing.
11.12.2019
I have hive this is the best hub i also have BT smart hub 2 phoned hive to help me set up that was it
1.7.2019
This was a gift for my son, he reviews items he want before buying, so I know this to be good