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For Samsung SmartThings Hub (2018), 131 customer reviews collected from 2 e-commerce sites, and the average score is 3.7.

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31.12.2018

This is the second model of the SmartThings Hub, built for 2018 onwards. I had the previous hub which worked well but was offered this for review.Firstly, for those who are changing to this to upgrade, be aware that you MUST remove all the devices registered on the first hub before attempting to set up the new. Check out Samsung SmartThings instructions for full details. It is for this reason that I have taken so long to test the new hub, knowing that it would take a long time to follow all the tasks through.I tried the new SmartThings app, but it really wasn't that good, so reverted to the SmartThings Classic which I know and which works well and intuitively.*Now for the setup*The new hub does not require batteries at all,just a mains connection. You can connect through ethernet, as with the first hub, or with WiFi. I chose the former so that there would be less call on my WiFi bandwidth and the ethernet cable is already provided.In the app create a location such as "Home". This process is step by step whichever connection type you use and is intuitive.Connect the power cable provided and do not unplug until the process is complete. You will need to turn the hub over and, with your mobile device, scan the QR code on the bottom. You may be asked to give SmartThings Access to your camera to do this. If you have trouble scanning the QR code, tap Add device by serial number and enter the number manually.If you are setting up the Hub via Wi-Fi:- Select your Wi-Fi network- Enter your Wi-Fi network's password, then tap ConnectWait a few moments while your Hub is connected. When the Hub is successfully added, tap Done.You can now start adding devices (light bulbs, outlet adapters etc). If, like me, you have a mixed collection of smart devices, be aware that you may need to download more apps on your phone, depending on the brand. If you use Philips Hue devices, you will need a Philips Hue hub which you can then link to the SmartThings hub.My greatest problem was with Osram Lightify devices (not for the first time). You DON'T need the Lightify gateway (horrible thing and a nightmare to set up). You can connect Osram bulbs manually to SmartThings with full functionality. However, you may need to reset each Osram device before it can be discovered.To reset each light:1. Turn ON the light for 3 seconds.2. Turn OFF the light for 3 seconds.3. Repeat this process 5 times (ON for 3 seconds + OFF for 3 seconds = 1 time)4. After the fifth time, switch the light ON and wait 10 seconds.5. The light will then blink if successfully reset.6. Repeat the process if the light doesn't blink.In the SmartThings Classic mobile app:1. Tap My Home.2. Under Things, tap Add a Thing at the bottom of your Things list.3. The app will say Looking for devices…4. While the Hub searches, install the Osram bulb and turn it ON.5. The light will blink to indicate it is ready to be paired (see above if this does not work).I also successfully added a multisensor, a motion sensor and a Ring doorbell.
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12.11.2018

Before even being offered this I had seen videos on this and the general advice is if you have a fully working V2 you are best not to bother (well not yet anyway).First confusion in the UK is there is two apps, SmartThings Classic (which I am still on) and Samsung SmartThings for users who have had their accounts migrated to Samsung (The original product was not actually Samsung but made by a company they purchased).Anyway, the "Classic" app does not support the new V3 hub and every device on the existing hub has to be deleted and paired with the new hub (hard work as getting devices back into pairing mode varies a lot from device to device and even the generation of the device.socket modules have to be plugged in for example holding the button down till the light flashes once. My motion sensors have to have the battery put back in while holding the pairing button till the led flashes. Also to add them, you have to specify the device type as it no longer auto identifies them.The new app also won't install on my Android Tablet "Not Compatible With This Device" but okay on my Sony Android phone.It says to create a new location and add the new hub to that. Again not auto discovered (new hub can be setup using WiFi rather than ethernet making it easier to put more central in your home (about the only plus point).I added my Philips Hue to this and then after deleting everything wanted to delete the unwanted location but that one would not delete.There is a move option in the new app which lost all the philips hue devices and would not find them again. However, when I did the same with the classic app it worked first time (yes, I did press the button on Hue).So making progress. I have the hallway lights on motion sensors and other than getting sunrise / sunset the wrong way around they are working again (coming on during the day rather than at night).Then I remembered my SmartThings power modules work also with my Logitech Harmony Setup.More grief :( In the new app there is no "Marketplace" option to add the Harmony and it may be possible in the new app but I could not find it and all the online help describes the "classic" app. So I put it back in that which also made it appear in the new app.Then in the Android app I had to delete the SmartDevices "Device" and put it back login in to the Samsung account.Still got to redo the activities which turned the power on to my Sub Woofers but nearly done.And what have I gained? Well, nothing and another negative is the USB socket on the new hub does not give out power.I had my old one feeding my Energenie Mihome hub to save having another power adapter and thus more adaptors again :("If it is not broken, don't fix it" :)Update 14/11/18I noticed the internal clock is wrong!e.g. A light set to come on at 07:00:00 comes on at 06:58:28The same error in turning off be they Philips Hue or SmartThings socket modules.Old one used to be spot on. Have fed back the problem via the app.
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3.2.2019

I have been using Smartthings 3rd Gen for seveal weeks now and it's performing really well.I did some research on different smart home hubs and I am still of the opinion this is the best one available. It has support for the popular Zigbee and Z-Wave standards as well as a great community. It has an extensive list of supported accessories and without much difficulty, it's even possible to get 'non compatible' devices working with it via 3rd party Device Handlers.Since purchasing the Smartthings hub I have added several motion sensors, door sensors, LIFX/Philips bulbs all around my house and they are all working reliably together.I have also been able to incorporate several other non officially compatible devices using my existing RM Pro wireless/IR controllers which I had been using to control device around the home (dumb devices that have a remote control I can record) - Smartthings can communicate with the RM Pro and therefore many other not so smart devices via a Device Handler which I setup using an account I created on the Smartthings IDE website. Incidentally, I also have other Zigbee devices working via Device Handlers as well which by default are not supported natively. Getting such devices working with Smarthings are not exactly plug and play but really not too difficult and is a great example of the Smartthings community and the openness of the platform.My Smarthings setup works really well, it is reliable and controls devices around my home quicky and consistently. For example, lights come on within about 1 second of opening a door or walking in front of a motion sensor. The only issue I have experienced was with the Smartthings app where on one ocassion (for about a day) I could not edit existing automations or create new ones (however the existing automations continued working fine during this time). I did contact the Smarthings Technical Support via their live chat as I thought I had done something to break it. They were great and went away to investigate it. Within a couple of hours they emailed me back to confirm it should be working ok and it certainly was working again. This was due to some issue on their side but regardless, I was very pleased with their support.This is a great system and anyone looking for a smart home hub need look no further. Recommended!
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25.8.2020

I was provided with this Smarthings Hub to review by Amazon but I've had to wait until my new house was finished to test it out properly.I was planning to use this as the main control hub for all of my smart devices which now includes: Amazon Alexa Echo Speakers, Ring Doorbell Cameras, Tado Heating, Philips Hue, mi-light strip lighting, and various generic Wifi Plugs and smart bulbs... oh and multiroom music. I almost thought I didn't need this because Amazon Alexa (+ Skills) supports and integrates brilliantly with just about everything whereas this hub doesn't; however, there were two things that required this Smarthings hub to receive full functionality... 1: Samsung Smart TV's,and 2: Smarthings Motion sensors (they're cheaper than others so I bought a few prior to set up).At the moment, I only have my TV's and one motion sensor connected to this hub. I use the motion sensor in my bathroom to turn on strip lighting and play music (from a ceiling speaker connected to an amazon echo input and a 200w Nobsound amp) when triggered. When no motion is detected for 15 mins, everything turns off. This routine is controlled by Alexa's "routines", not Smarthings "Automations". I use Amazon Alexa for all of my routines because it is easier to use and integrates better, especially when audio is involved. For instance, when my doorbell rings, my Alexa speakers will chime and tell me "Someone is at the front door" while showing me the video feed on my echo show and echo spot. It's just awesome!I do like the Smarthings hub, it has earned its place (for now), but it's not something I would recommend to control everything. For me, Amazon Alexa is difficult to beat as it does just about everything and you don't need any hub for it to work, just buy an Echo device and away you go!
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24.5.2019

My initial reason for this purchase was to use it with my Yale Conexis L1 Lock.Setup to my network was simple and pairing the lock was also easy and straight forward as long as you follow the instructions. I can now unlock the door (via Smarthings phone app) to anyone I need to, no matter where I am in the country. This is useful when the family forget their Tags and are locked out. You can add the Smarthings app to any member of your family’s phone and as long as it’s logged in on the main account they can unlock the door from their phone.After reading through the Smartthings community forum I have now added a new app and device managers for the lock.This now gives me notifications of each Tag/Card that opens the door.There are plenty of Smartthings compatible devices (sensors. Lights etc) you can buy that are pretty much plug in and connect.I have some Hive products so I have added the ability for the Hub to connect to my Hive lights and heating.To make this work It’s takes a bit of easy technical instructions to follow from the Smartthings community.Once you’ve set this up you can set automations for lots of things.I have a Hive light coming on in the hallway when the lock is unlocked between sunset and sunrise. This is simple automation but there a lots of other options which I am going to explore and put into place.Will update review when I explore more.Update 26.12.19Things seem to have got smarter.All my smart home devices were either Lightwave or Hive. The hub now supports Lightwave products so these can be paired directly.Also my Hive lights/plugs and motion sensors have been paired directly as zigbee types.I have also some SmartThings devices which as have added.I can now run automations between all my devices.Definitely getting better.
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13.11.2018

Having owned a Hue smart lighting system for a while now, I was interested to see what this extra features the Samsung system offered.The included installation guide was not the clearest guide I have seen, I expected better from a large global corporation - the guide was bit too wordy for my liking. It wasn't immediately obvious how to pair the mobile app to the device, and I ended up choosing the wrong model of hub to try to install, and I spent a few minutes looking for an activation code that doesn't exist.This hub is the latest model which no longer needs an activation code. All you need is scan the QR code on the base of the unit to pair with the mobile app. The unit is wired network only,wifi is not an option.The app looks quite good, and is relative intuitive to use, I managed to add a door sensor to it without problems. I did however have to look up how to pair it with the Hue bridge that I already have. A quick search on the internet gave me the answer and I was paired after a couple of attempts.If you have used the IFTTT system before then you will already be familiar with setting up automation with the Samsung SmartThings app. Choose a device as the trigger, and choose the action to perform, eg show an alert on the phone, switch a light on / off etc.In a way this system complements the Hue system perfectly, as the latter doesn't offer as many sensors as this, and this lacks the range of lighting of Hue system. There are quite a lot of lighting system supported too, from Lightify to Ikea.I look forward to adding other sensors and sockets to this system.
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27.4.2020

Smart hubs are a great idea on paper - a single point of control for all your home automation devices. But frustratingly, Samsung, for all their hard work, just doesn't support a lot of brands out there for the smart home novice. Surer, the SmartThings community is incredibly well-versed and you'll find a lot of straight answers from the userbase there about how to integrate certain devices into SmartThings to get everything working seamlessly, but it's definitely not for beginners.Some of the integration just doesn't seem to gel as well as described. My Alexa can't discover my Hub, and the SmartThings app shows I'm connected to the Alexa service but doesn't find any automations (they exist)and support on both sides is poor. A cursory Google search about how to set things up on ST produces a lot of thorough results, but the overwhelming majority have been around for ages and all point to the Classic SmartThings app, which is no longer available - Samsung want you to get the new app to go with the new hub. But it looks like a LOT of the ease of use and the functionality has gone in the process. It's like they've advised you to move from a Toyota hybrid to a Tesla Roadster - sure, it looks much swisher and sexier, but they've forgotten to include an engine or windscreen wipers, so you'll often be left rolling into dead-ends and not have a good idea of where you should be heading. If you're in doubt about whether you need this, wait a while or for it to drop in price. It's worth it, but...just not yet.
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11.11.2018

It's been a little while since I tried the last iteration of SmartThings, so on getting this new hub I was intrigued to see how things had moved on. These act as the centre of your setup, so are a critical part but useless alone so I hooked up my old sensors and hue light bulbs to give them a try.On the migration first and no assistance is offered here, you have to disconnect everything individually from the old hub before adding it back to this one. This is somewhat a painful process of pressing a button at the right time then waiting, though gives you the power of the system - to be able to connect to a range of different things.The range has expanded a lot since I last tried one of these which was good to see as it'll definitely increase its usefulness.In terms of other changes, there isn't really a lot to write home about. It's still roughly the same size and uses the same power supply, though you now have the option of connecting wifi rather than just Ethernet. The lights have changed slightly and there's no longer an offline battery - though this had questionable use too unless all your other items and the router were also battery backed up. It's still pretty unobtrusive and nothing alone to write home about.Overall therefore, once you've got over a slightly tricky set up and lack of migration tools this seems a pretty reasonable bit of kit. Reliable and easy to then manage with a wide range of compatibility, I can't complain.
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14.11.2018

First off lets talk about the purpose of the HUB.For most geeks/nerds on here we have apps on our phone. I have an app for my car, an app for my thermostat, an app for my scales, blood pressure monitor, coffee machine, lights etc. etc.So Basically my Phone is my Smartthings Hub. Lots of apps controlling everything ...So what’s the difference ? Well basically the Smartthings Hub pulls all your devices together (as long as they are on the SamSung list of approved devices) and allows you to use one app to make multiple things happen simultaneously. So you can dim the lights, turn up the thermostat and pop on your music all at the touch of a button or similar things.Basically it allows you to schedule and control multiple devices from one app and it allows the hub to talk to all the apps using the one app.Techno maniac’s dream. Trouble is ... if you’re already into using your wi-if to control devices and using apps then here’s where the problem pops up. Anyone who’s into tech this much probably is quite happy using their multiple apps but more importantly have various makes of device that will not work with this hub and they are unlikely to start swapping out all their kit for Samsung.So who’s this gadget for ? Techies know how to do this and non-techies won’t be bothered ...
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18.11.2018

Nice unit, well built and so far after a couple of days, seems reliable.I bought this because I needed Wi-Fi connectivity which wasn't available on the V2 unit. This V3 (2018) unit has both 2.4GHz and 5GHz WLAN connectivity which removes the need for cabled Ethernet connectivity which might restrict where you could place the hub in your house. I'm currently running on 2.4GHz and this doesn't seem to have any impact on the communication with various Smartthing devices dotted around the house.I initially had a major issue getting the hub to connect to my Wi_fi network. One reason was lack of clear instructions showing the process. The paper user guide was next to useless.The other was not realising that there are two phone apps (Smartthings and Smartthings Classic) which have different capabilities. I ended up using the Classic version allowed the hub Wi-Fi to be set-up correctly. Once I was over this hurdle, the hub has worked flawlessly with both network connectivity and device connectivity.If you are not techy, I don't think this type of product would be suitable for you. It is great for geeks however!
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31.7.2019

I like this and it has enabled me to make the house a smart home but be warned that it is not really a plug and play system and you will need to do a lot of *frustrating* head scratching to get it to do what you want it to do. Even with a lot of IT knowledge it can still be flaky and skip jobs randomly so cannot be relied on at all times.Pros:- Webcore can be installed which makes it a very powerful automation hub- You are not limited to Samsung sensors- IFTTT / Hue connectivityCons:- Some commands/routines randomly do not run - possibly because it relies on the cloud. Cannot be relied upon for system critical uses- Samsung are transitioning apps so there are 2 available.The new one has inexplicably less functionality than the older one.- Third party devices make not work as expectedUses:- Automatic arming of sensors when last family member leaves the home- Notification if window left open when house empty- Siren sounds on alarm. Notification sent to users.- Hue lights switch on when movement sensed
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13.12.2018

Many thanks for the hints here in the product reviews!Pre-Requisite for the easy usage of this SAMSUNG SmartThings HUB here in Germany is only a SAMSUNG account, which must be created locally in U.K or U.S once / before you start using this HUB!!!Your personal address for this specially in U.K./U.S. lokally created account can be also a German address, it is only crucial that the entry in the "Country" field - which is part of the Account creation of an SAMSUNG account - contains the value U.K. / U.S.Notice: If you are using internet connection with an U.K / U.S. IP-Address this value is set automatically and you can't be changed / changeable - the value is per default "U.K." / "U.S." ...in Germany it's automacally filled with the value "Germany".After connecting this special created U.K./U.S. SAMSUNG account with the SAMSUNG SmartThings account and using this SAMSUNG account in the smartphone App ... this HUB can easily be integrated and configured inside the App!
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11.10.2018

I purchased this as my previous SmartThings hub stopped working after about 6 months. I got a refund on the faulty one and purchased this as it had not been released for long.Came quickly, just the right amount of packaging and exactly as described. The price was good especially as I have seen it for sale for £100 elsewhere.I literally plugged it in, connected to the router and then downloaded the APP (new Smartthings) and logged in. A minute or two later all up and running, everything was recognised. Only problem I had was with my Yale Smart lock as it was tied to the old hub. Spoke with SmartThings support and we sorted it.So all good,it is slightly smaller than than the older model and looks nicer.So all good.
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15.8.2019

Works fine even in Bulgaria. Did the initial setup with my US based account and that went fine. Created a Bulgarian account as well and after a reset I was able to configure it again. So far I only have 1 motion and 1 multipurpose sensor again from SmartThings and they all connect pretty easily and do their job.ST is a hub that can be easy and user friendly and at the same time if you are a bit tech savvy, you have some opportunities to explore.Looking forward to grow the ST family with a more sensors, lights, cameras and automations for my home soon.

11.7.2019

Great product. Looks good too.Wish it came with a nice cradle for wall mounting.Big learning curve though IF you want to program lots of smart routines. If this is your first time with SmartThings, install the Classic SmartThings App on your smartphone or tablet: it has all the functionality you need including access to "SmartApps" in the "Marketplace". The latest version of the app doesn't do much at all apart from look pretty. And don't edit in the latest app if you intend to go back to the Classic app: somethings are not backwards compatible!

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