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For Hauptstadtkoffer Alex 4 Wheel Trolley 75 cm TSA, 328 customer reviews collected from 1 e-commerce sites, and the average score is 4.1.

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23.1.2019

Just got back from my first month-long trip using this luggage. I took the large bag and the small carry-on. Getting everything packed was no problem. These things are seriously spacious, with very little taken up by the handles retracted into the body. Unlike other hard-body luggage I've used, the top half has as much room as the bottom, and is a great place to pack shoes, books, and other bulkier items to keep them separate from clothing. And, with the unzip-to-expand feature, you can cram it full, then after closing, zip the expander closed once again to meet size requirements.Getting through the airports was no problem at all. By using a strap to connect the two bags, they rolled as one,though the strap I used was slightly short and I had to work around that. The wheels roll incredibly well, and I found most times I was not pulling the bags so much as walking beside them.The combination lock, which is TSA approved (TSA0002), is a great addition to provide a minimum of security for your valuable items when traveling. Of course, you want to carry any true valuables with you if possible, but it's perfect for instances where you have to place your carry-on in an overhead bin behind your seat, for example, where you can't be sure that others aren't snooping around. And, as far as securing valuables goes, there's not really any better options. The combo lock is always there and doesn't get lost and is easily reset to your own 3-digit combination. This is the first luggage I've used that locked by capturing the zippers inside the lock, and I found it worked better than I expected.My suspicion is that the Amazon Basics line of luggage is actually made by Hauptstadtkoffer for Amazon, as they look virtually identical and are offered in the same range of brilliant colors. Until the Amazon Basics luggage becomes more ubiquitous in airports, though, enjoy the benefit of never overlooking your bags or having someone else mistake it for theirs. I knew it was my luggage as soon as it rolled onto the conveyor belt. These colors are seriously hard to mistake! I went with the orange, which incidentally is an exact match for the orange used by Stihl outdoor power equipment (my parents are authorized dealers, and were quick to notice the resemblance).If you're on a budget, my guess is that the Amazon Basics line will do you just as well as these. On the other hand, this is without question the best luggage I've ever owned, and I hope to continue using them for many years yet to come.
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22.7.2016

These are absolutely fabulous suitcases. I bought a bright blue one two summers ago as I planning on visiting family in Canada in the September of 2014.During that time, I hired a car and took my mum to several places in the Ontario province including Niagara Falls to go wine tasting and Toronto for shopping, a dinner cruise on Lake Ontario and an evening of Cirque du Soliel! This bag was perfect for me as it is so light, yet so strong! Also, as a moderately physically disabled person, I found the wheels wonderful. I was able to effortlessly maneuver this case and had no problems whatsoever. It really was the perfect bag for me.Since that time, I have moved during the school year to work at a British International School in Spain,so this was the perfect robust bag that would withstand 4-5 return trips every year to and from the UK. This bag definitely lives up to the strength that is purported by the company. Yes sure, you get a few of the black marks from being handled and being forced along the black belts. But if you are seriously worried about that, you can clean them down and they still look fabulous.To be honest, I haven't bothered cleaning the outside of the bag - I can still spot it a mile away! There is no one else that has a bag like mine. Everyone else's is black, grey and boring!Well a few months ago they had the champagne coloured back on Amazon's Deal of the Day for well below what I paid for my blue one. I just made a decision and said YES. This September, my son will be joining me to do his IGCSE's at my school in Spain, so now he also has a lovely robust bag that we can bring to and fro for several years to come!I would definitely recommend this product for the frequent flyer!Please let me know if my review has been helpful. If it hasn't, please comment on anything that I can do to improve my review! Thanks!
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31.7.2013

I wanted a case that would stand out from the crowd and this certainly does! It has a lightweight hard shell that does flex quite a bit but having said that when it is shut and with contents inside it becomes pretty sturdy. I already have a Samsonite case myself which cost 3 times the price, however I now prefer this as it is so much lighter. The only issue is that it comes only with German instructions for setting the combination lock, however you can find an English translation on the web. It is easy to set once you find the instructions! There is what looks like a key lock but the suitcase does not come with a key so don't worry if you can't find anything - I think it must be something todo with the ability for the customs to be able to open it without breaking the combination lock itself!I haven't expanded the case to its full extent yet as I have not needed to. I easily fitted in all my 3 year old's clothes and toys!It did get some black marks on the case but these came off fairly easily - I used a car polish and it came up a treat! There was a small scuff down one edge but this is hardy noticeable and scuffs are to be expected. I definitely recommend the case for this price and in fact I have just this minute ordered another one in Applegreen this time for my wife, as she loved it that much!Lastly I have to mention the supplier as I stupidly left ordering this case until just 5 days before our holiday. The supplier is based in Germany. I sent them an email and they responded (in German)to say that they would get the case out that day. It promptly arrive 2 days later. Fantastic service. That's why I have ordered another one through them.
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4.8.2017

HAUPTSTADTKOFFER Luggage Set-This 3 piece set arrived within 2 days. Thanks Amazon Prime! I have to say WOW! I am pleasantly surprised by the quality. This particular set is in WHITE with a shiny finish featuring a vertical grooved pattern. I'm hoping the pattern will prevent denting. There is a protective clear plastic wrap encasing the set. Attached labels & Instructions are provided on how to reset the generic 000 lock code. This luggage genuinely exceeds my expectations. I first seen the Non-Prime HAUPTSTADTKOFFER Luggage set on Amazon and the 4 differences were it had a (1) matte finish, (2) Luggage front had the Company name on a silver metal plate (classy touch)& 3rd-it was priced approximately $70.00 more (or so). My main concern was the company didn't guarantee the 2 day shipping. However, this set is gorgeous, featuring expander zippers, 360 spinner wheels that keep spinning (quietly), zipper pockets/compartment on the L side & an elastic X strap securing the (R) compartment for larger items. The handles flow easily up and down & the set is easy to maneuver, but still feels sturdy. I purchased Amazon fabric packing cubes in the same color pattern, White mesh with a Black zipper. It compresses your clothing & frees up valuable space. As I visualize the airline terminal staff tossing my luggage into the back of a transport vehicle & loading tons of luggage on the conveyer belt, I have a feeling these 3 pieces will survive the airport onslaught. Love this my new luggage.
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9.2.2015

I bought one of these for my girlfriend who is Cabin Crew for a major international airline, so you can imagine it has had serious use. In reply to one of the negative reviews on here you get what you pay for, if you expect lifetime guarantees or warrantys you have to pay for them. 5-8 x the price of this case will get you that. The expandable function allows for short trips and a bit of shopping to bring home, the lock stopped working after a year but we just bought a TSA padlock, the handle got damaged by the baggage handlers, this can not be blamed in any way on the manufacturer, and customer service asked for pictures and could not have been more helpful. This was after 2 years of regular heavy use.Overall it is incredible value for money and has served her well. It is continuing to do so. I can not recommend this company highly enough despite some petty niggles with the case. Finally before I write this last bit, please know I have no connection with the company other than being a customer/user., were they to increase the quality of the components like wheels, locks or handles etc, and not by much really, this would rival Tumi, Samsonite and Briggs and Riley. It's an economy product but well supported and has served us so well. I will definately buy from them again.
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30.9.2013

Order arrived just four days after I'd ordered. At JFK airport New York it took so long to get through immigration and customs to the baggage pickup that all cases has been placed on the floor nearby. I saw my big orange case a good 30 yards away! Getting to midtown Manhattan by subway was no problem for the case, although stairs at the end meant I had to resort to lifting the case. Having four wheels was very useful especially when quick manoeuvrability was needed on the subway and at lifts. On the way home, the case was easily identifiable on the conveyor belts at Heathrow and Aberdeen. Yes a few scuff marks and bashes but white spirit removes the black scuffs and the bashes are barely visible.The TSA combination was very useful on several occasions when I needed to get into my case in public. No fumbling about with keys and padlocks, and setting the combination was straightforward. The handle was easily extendable to two different lengths and was solid during transit. I have yet to use the two smaller cases but if they are anything like their big relative I can see no reason to give anything less than five stars. P.S. each case fits into the other for easy storage too.
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15.3.2013

The cases arrived from Germany 6 days after being ordered ideal, I had to contact the firm as the first delivery date was some 20 days however on contacting them via email the answer was both quick and helpful I found them polite and efficient and very easy to deal with. When the cases arrived they are ideal for our need, 4 wheels, separation panels inside and they expand if required. They fit nicely inside one another for easy storage. The instructions are however in German (Babelfish to the rescue as our German linguistic skills were not technical enough). We spent some time trying to find a key to set the lock ... be warned, there isn’t one. The trick is to look under the lock use a pen in the small hole you will find there.Set your code then click the lever this then sets you 3 digit number code. We never did find out what the key slot was for or indeed find the key. Overall very pleased with both the service and the product. Finally being bright canary yellow the cases should be easy to spot on the airport luggage lounge.
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28.6.2014

I bought this set of three hard shell suitcases to take on a cruise, just completed a couple of days ago. What quality and value at only £141 and some pennies, everything worked as it should with German efficiency as this is where they came from. The company that sells them impressed me as much as the cases. After ordering them I noticed that the furthest delivery date was after my departure date, so I emailed them on a Saturday had a reply the same day ensuring me they would be in the post first thing Monday morning and would be with me in 5 days, they arrived in under 3. On opening the cardboard box the big case was wrapped in a plastic bag after extracting the case from this I was impressed to see that the case was covered entirely in its own protective plastic film,this film is also on the medium and small suitcases, which by the way store inside each other, most impressive to see such care being taken. I will go back to this company in the future for my next suitcases.
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25.3.2018

Having spent a lot of money on luggage and seeing beautiful luggage scuffed and scratched the first time it's checked in, I opted for something functional and reasonably priced. This Hauptstadtkoffer luggage is a great buy for the money. The hardcase protection is almost a must nowadays, as airlines and baggage handlers are pushed to the max. The stretchy straps on the inside protect clothes and the covered section inside protects smaller objects, such as toiletries, hair care, skincare, cosmetics, etc.. The interior zippered section is great for holding smaller objects or items that might not withhold a lot of shifting. The combination lock is TSA-approved and holds the zipper in place,preventing the handles from being pulled off by conveyor belts. I bought the white luggage, but I should have bought a different color, since the white luggage makes me feel like I'm a stormtrooper in a Star Wars movie.
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11.12.2014

I am thinking of purchasing this case. One review said the shell is thin plastic. I have just returned from the Carribbean and used a suitcase for the first time and it came off the belt all cracked and broken. The same thing happened on the way back to U.K. I loved this case. Beautiful color for a Lady. Sturdy and good mover. The suitcase still had the original labels on the case stating it was made of strong durable material.The Claims at B.A. said that this case did not hold up to the cold temperatures and this is why it cracked in four places. The large case had a minor crack but can still be used for storage. I have to replace my both suitcases. The claim will only pay for one suitcase.So be aware of this when claiming. Also be aware of the cold temperatures and will this type of case crack.? Hard decision to make.
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8.8.2013

Like most German products, the suitcase is strong and seems resistant. Furthermore, the colour is super cool and the overall look and details are great. Definitely worth the money.If you have the storage space for all 3 sizes then I would recommend to take advantage of the fantastic bargain of buying all 3 sizes for £139.00. Unfortunately, due to lack of storage I could not take advantage of the offer and ended up spending almost as much just for 2 suitcases.They arrived only 3 days after placing the order; much, much earlier than expected. The suitcase is pretty spacious and expandable; a massive plus feature, for those like me, who always buy far too many souvenirs during their trips.Though I have not tested it on a trip yet so far I am pretty impressed.
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23.6.2012

I bought this suitcase thinking it was German made, when it arrived and had "made in China" on the packagingI e-mailed the seller to find out why. The reply was "made in China" to our German specs.I almost sent it back, I am glad I didn't, A great medium sized suitcase, that runs very smoothly on four wheels with no effort at all. I packed it fully when I recently went to France. It weighed in at 17Kgm ( without the expandable zip in use) No doubt you could get a lot more in.The built in combination lock is a good idea.An outstanding case, you will have no problem spotting it at the baggage pick up point.Its a dream to push, but I wouldn't use it on uneven surfaces,it might damage the wheels.Overall a great looking case that runs like a dream.
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3.8.2016

I was looking for something that costs less than the airline tickets for new luggage to replace soft-sided luggage that didn't last many trips with the airlines. These seemed pretty inexpensive so wasn't expecting much, but we were delighted. They are roomy, have nice wheels, slightly expandable, and lockable with combo locks (no keys to lose). They are lightweight but have held up well in recent trips through multiple airports, they have some scratches but still look good. Since they have hard sides I customized them with some bumper stickers to stand out in the luggage carousel!I liked my set so well we ordered sets for my daughter and son-in-law as birthday gifts,now the other daughter and my wife all want a set in different colors!
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15.10.2018

I'm not normally one for leaving reviews, but I think the excellent customer service I've recently had from the manufacturer of this suitcase deserves praise.I have had this suitcase for just under two years and it has performed impeccably until about a fortnight ago when the black plastic top of the telescopic handle broke. I contacted the manufacturer as the suitcase has a warranty and they immediately dispatched a new complete telescopic handle on express delivery which arrived a couple of days later. No fuss, no drama, just a swift fix.Ten minutes to undo six screws, remove old handle and replace with new one and my suitcase is as good as new again. Very, very pleased customer.If only everything was so easy!
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30.1.2018

We bought these to take a European trip to Germany in 2016. They were great on that trip. Bought the orange because I reasoned they were easy to spot almost anywhere. Not much orange luggage out there so had no difficulty with confusion at airports in Europe or in the United States. This luggage has also made trips across the US, and it works great. The rollers are strong and held up well even when dragged along on cobble stone road and sidewalks. The TSA locks are fine, and have been opened by TSA to check luggage contents. No problem at all with that. This same luggage will be headed back to Europe later this year and expect it to do fine. This is a great product at a reasonable price.

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