Hauptstadtkoffer Alex 4 Wheel Trolley 55 cm TSA - Reviews
(4.2)
183 reviews
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For Hauptstadtkoffer Alex 4 Wheel Trolley 55 cm TSA, 183 customer reviews collected from 1 e-commerce sites, and the average score is 4.2.
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31.7.2013
I wanted a case that would stand out from the crowd and this certainly does! It has a lightweight hard shell that does flex quite a bit but having said that when it is shut and with contents inside it becomes pretty sturdy. I already have a Samsonite case myself which cost 3 times the price, however I now prefer this as it is so much lighter. The only issue is that it comes only with German instructions for setting the combination lock, however you can find an English translation on the web. It is easy to set once you find the instructions! There is what looks like a key lock but the suitcase does not come with a key so don't worry if you can't find anything - I think it must be something to
9.2.2015
I bought one of these for my girlfriend who is Cabin Crew for a major international airline, so you can imagine it has had serious use. In reply to one of the negative reviews on here you get what you pay for, if you expect lifetime guarantees or warrantys you have to pay for them. 5-8 x the price of this case will get you that. The expandable function allows for short trips and a bit of shopping to bring home, the lock stopped working after a year but we just bought a TSA padlock, the handle got damaged by the baggage handlers, this can not be blamed in any way on the manufacturer, and customer service asked for pictures and could not have been more helpful. This was after 2 years of regular heavy use.
15.3.2013
The cases arrived from Germany 6 days after being ordered ideal, I had to contact the firm as the first delivery date was some 20 days however on contacting them via email the answer was both quick and helpful I found them polite and efficient and very easy to deal with. When the cases arrived they are ideal for our need, 4 wheels, separation panels inside and they expand if required. They fit nicely inside one another for easy storage. The instructions are however in German (Babelfish to the rescue as our German linguistic skills were not technical enough). We spent some time trying to find a key to set the lock ... be warned, there isn’t one. The trick is to look under the lock use a pen in the small hole you will find there.
28.6.2014
I bought this set of three hard shell suitcases to take on a cruise, just completed a couple of days ago. What quality and value at only £141 and some pennies, everything worked as it should with German efficiency as this is where they came from. The company that sells them impressed me as much as the cases. After ordering them I noticed that the furthest delivery date was after my departure date, so I emailed them on a Saturday had a reply the same day ensuring me they would be in the post first thing Monday morning and would be with me in 5 days, they arrived in under 3. On opening the cardboard box the big case was wrapped in a plastic bag after extracting the case from this I was impressed to see that the case was covered entirely in its own protective plastic film,
11.12.2014
I am thinking of purchasing this case. One review said the shell is thin plastic. I have just returned from the Carribbean and used a suitcase for the first time and it came off the belt all cracked and broken. The same thing happened on the way back to U.K. I loved this case. Beautiful color for a Lady. Sturdy and good mover. The suitcase still had the original labels on the case stating it was made of strong durable material.The Claims at B.A. said that this case did not hold up to the cold temperatures and this is why it cracked in four places. The large case had a minor crack but can still be used for storage. I have to replace my both suitcases. The claim will only pay for one suitcase.
8.8.2013
Like most German products, the suitcase is strong and seems resistant. Furthermore, the colour is super cool and the overall look and details are great. Definitely worth the money.If you have the storage space for all 3 sizes then I would recommend to take advantage of the fantastic bargain of buying all 3 sizes for £139.00. Unfortunately, due to lack of storage I could not take advantage of the offer and ended up spending almost as much just for 2 suitcases.They arrived only 3 days after placing the order; much, much earlier than expected. The suitcase is pretty spacious and expandable; a massive plus feature, for those like me, who always buy far too many souvenirs during their trips.
23.6.2012
I bought this suitcase thinking it was German made, when it arrived and had "made in China" on the packagingI e-mailed the seller to find out why. The reply was "made in China" to our German specs.I almost sent it back, I am glad I didn't, A great medium sized suitcase, that runs very smoothly on four wheels with no effort at all. I packed it fully when I recently went to France. It weighed in at 17Kgm ( without the expandable zip in use) No doubt you could get a lot more in.The built in combination lock is a good idea.An outstanding case, you will have no problem spotting it at the baggage pick up point.Its a dream to push, but I wouldn't use it on uneven surfaces,
16.6.2013
Ordered yellow three piece suitcase . Before the delivery date Haupstadtkoffer contacted me from Germany saying there is a delay in this order, due to low stock etc. They were very polite and apologetic . Some Uk company customer services could learn a great deal from this company in how they treat customers !! I was given the choice of other colours available and choose the red version. I'm glad I did ! These suitcases are excellent! Amazon yet again have been brilliant . Excellent communication from start to finish . Don't hesitate to buy these . Brilliant value for money , well built and great looking suitcases. Thank you again Haupstadtkoffer and Amazon . I'm very happy !
13.3.2014
Before i start lets remember this is a suitcase set so I don't want to get too excited, however having purchased the above I cant fault it in any way. I had read a few reviews before hand and had looked at several sets but decided on this one. Firstly the delivery was very very quick and at first glance the cases looked the part. The lock is very easy to use (compared to other reports) and the colour is stunning. The best thing I can say about this set is how easy it is to move around the airport on the wheels - I had the fortunate task of moving the large case & medium case about while assisting my elderly mother....and it was soo easy.....great cases at a great price
3.8.2015
Surprisingly roomy. It's carry on size (Europe) and I can get a week's clothes and shoes in it. It's not super strong, but I've checked it a few times now with no damage and the zippers have held fast. The wheels are delicate so you can't bash it over steps (not that you should do that with any luggage) and don't let your kids sit on it. It's not a high-end case, the wheels are not as smooth or agile as my Samsung but the case was a FRACTION of the price, so it's seriously good value. One consideration is that it's just got the one opening and it has no external pockets so taking it through security, as a carry on, can be challenging if you're not a neat packer.
28.4.2013
Ordered these for an unforeseen travel and was nervous they would not come on time... They arrived only 2days after my order, and were packed very well! Have now used them on several transatlantic flights, and my husband uses the middle size one for his African travels-and they are indeed sturdy, safe and present well in both checking and Hotell arrival. I love that you simply push them along, so backache is no more. The TSA lock is a must for anyone traveling to NorthAmerica, and makes you feel safer with regard to belongings. Do get these if you want really sturdy cases that hold up for any kind of travel!
17.1.2017
Bought the wife and kids a set for Christmas (wrapped them all separately to really add some tension and talk about the 'big gifts next to the tree'!)They used them earlier this month for a trip to the US from which they returned last week. No complaints! My wife is a fussy woman, and she loved them. Easy to move around, no zipper issues, TSA locks perfect for US, the interior features a handy divider, and the orange color made them unmissable on the conveyor belt! Sure, they pick up the odd scuff, but hey, they're not black! And the scuffs wipe off nice and easy...All in all, very happy! Thanks!
6.11.2016
Cases are great to look at and nicely thought out inside with dividers and straps to hold everything in place. Outer shell seems tough. On the minus side, the handles (not the extending one for wheeling) are on one side of the shell as the two sides are equal depth, so carrying whilst full might be a little lopsided Also, a problem I see across the board from cheap to really quite expensive cases, the wheels look quite flimsy and I don't know how long they'll last in the real world! The cabin-size case has survived a trip to London, we'll see how the others do. Generally pleased with them.
10.8.2013
Initially, I purchased this and the45L only, simply because I did not have the space to store all 3 of them. They arrived in 3 days but when they received I regret that I did not take advantage of the offer of buying 3 for £139.00 The suitcase looks great, it seems very solid and is pretty light too, plus it is expandable which is great. I am impressed; so much so, that I contacted the seller to get the L size of the set, who was very nice and asked me to pay just the difference between what I had already paid for the 2 and the offer mentioned above.I definitely recommend these suitcases!
4.3.2014
This order was executed perfectly. Ordered, arrived on the first day of estimated delivery and money not deducted from account until delivery was made. We love the colour, the build quality is good and hopefully will past the test of European travel. Love the way they all fit inside each other, makes storage simple and neat not only in the home but the hotel too. The handles are comfortable and strong and the wheels operate smoothly and quietly. Can't wait now to see how easy they are to spot coming off the luggage conveyor-belt at Gatwick.