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For HP No. 364 (CB316EE) black, 4837 customer reviews collected from 2 e-commerce sites, and the average score is 4.2.

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17.1.2012

The key thing to note here is that the 'Photo Black' and 'Black' cartridges are not the same thing. The black cartridge has a pentagon symbol on it while the photo black has a 'bow tie' design. The two cartridges are not interchangeable, as they do not perform the same function.Some of HP's printers do not require the photo black cartridge while others do. If you're not sure if your printer requires it, check to see how many cartridges your printer takes. The 4 cartridge printers do not require a photo black cartridge, while the 5 cartridge printers do.If you're buying the 'Black' cartridge, you may find that the cartridge you receive doesn't fill up all of the space available to it in the printer's slot.However, if it is a true 'black' 364 cartridge, with a pentagon symbol on it, then it will fit in the slot and it will operate correctly, albeit with some space around the cartridge. The reason for this is that HP have reduced the physical size of the '364XL' black cartridge, and it now (supposedly) prints 550 pages instead of 800. The 800 page cartridges are becoming increasingly difficult to find as stock is running out. This doesn't mean that HP are ripping you off, because they're also charging less for the 550 page cartridge. The cost per page for either of the '364XL' cartridges should be roughly the same, and either cartridge will work fine in your printer.If your retailer supplies you with a 550 page cartridge when you paid for an 800 page cartridge, ask for your money back. HP have created a lot of unnecessary confusion here and some of the retailers are as confused as the customers. The 800 page cartridge part number is CB321EE, the 550 page cartridge is CN684EE.
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5.1.2014

I bought this cartridge after an annoying experience with some "compatible" cartridges where the ink level wasn't displayed, plus, every time I switched the PC or any other device networked to my HP 7520 multi-function printer you got a persistent warning "Non-compatible cartridges installed". I suspect a recent HP system upgrade installed these warnings and made them more persistent. Despite following instructions from the "compatible" cartridge supplier I couldn't get rid of the warnings.The quality of these HP cartridges is first rate - accurate colours, no streaking and clear ink level indications plus there's the added extra that our local animal charity can recycle HP original cartridges to raise funds but not compatibles.The page yield is also consistent between the two - I get just as many pages from these HP cartridges as I did from my compatibles.Apart from the issue above the other thing which persuaded me to switch to HP originals is that now the price differential between quality compatibles and HP originals has narrowed considerably - take a look. I'm not sure whether it's a case of HP doing the right thing and bringing their prices down or whether the "compatible" suppliers have got more confident and have raised their prices.Yes, I might be a "victim" of recent HP system upgrades but they've helped me see that compatibles aren't always best in terms of performance and the saving in using them is no longer as great. Recommended.
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6.6.2014

Having bought the HP printer, buying replacement ink is a necessity and this four-pack is as good a way as any. HP state on the box that the colour cartridges are good for 300 pages each and the black cartridge is good for 250 - presumably because black is the most used of all the inks. That works out at 6p to 7p per page, plus the cost of the paper. Buying in the high street works out at over 8p per page.The best thing about the HP printers that take these cartridges is that each colour is loaded separately. The costs really rack up in printers that take combination ink cartridges: when one reservoir empties you have to throw the whole thing away or get involved with the hassle of re-inking (I've tried that: it works,but it's messy!). So, I prefer printers with the four-cartridge system.This four-pack typically costs £25 in the shops, so there's a definite saving to be had here - but it takes a bit of discipline to achieve it. I recommend having a spare set in stock all the time and ordering new when you use one. Otherwise, you'll be in the middle of printing something urgent when the ink runs out and, not able to wait for delivery, obliged to dash to the local high street to buy at the higher prices.I find the HP ink colours to be bright and clear and the quality from my 5520 quite acceptable.
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2.7.2012

When ordering always check for the PRODUCTION NUMBER/CODE....here is why:This listing is for genuine HP 364XL cartridges. The MODEL NUMBER/CODE is 364XL; it prints approximately 550 A4 sides with average usage. The PRODUCTION NUMBER/CODE (aka SKU, aka stock-keeping unit) is CN684EE (US version ends in WN not EE). The dimensions are 106 x 23 x 115 mm.This is not to be confused with the ORIGINAL cartridge of MODEL NUMBER/CODE 364; which has PRODUCTION NUMBER/CODE CB316EE, and the SAME DIMENSIONS, but lower capacity of 250 A4 sides!Also NEITHER of these cartridge types should be confused with the DISCONTINUED cartridge with MODEL NUMBER/CODE 364XL, with PRODUCTION NUMBER/CODE CB321EE,dimensions of 106 x 46 x 115mm, and a capacity of 750 A4 sides. The cartridge (in this listing) with PRODUCTION NUMBER/CODE CN684EE REPLACED CB321EE.Was this replacement Hewlett Packard's attempt at streamlining cartridge size for the benefit of customers? Perhaps...but I think it is a flagrant example of short-selling by HP...same name, same packaging, same price, but lower capacity.As for the actual product...it is a genuine OEM product, it won't leak, it provides superior quality print, and it will show on the ink level display; albeit at high prices.I hope this helps.
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2.10.2012

Why not five stars? Well we are all familiar by now that the ink for inkjet cartridges is a very expensive commodity and the sale and profit accrued offset the lower than expected charge for the printer, so if we take that as a given, that explains away the high cost element. The quantity of ink in each cartridge is relatively small compared to the size of the cartridge and this contributes to the need to change the units more often than one could reasonably expect and it would certainly not be suitable for anything other than the light usage for which it has been designed.The colour and density of the ink is very good as you would expect and in my eyes is far superior to the third party products which are easily available but are not that much cheaper.Whilst I could never afford to use this product for anything other than the occasional colour print on the appropriate paper, it does seem to produce an excellent printed page across the range of printing options and I have no complaints in this regard, whether it be to produce a transparency or a short letter in black text.In essence, I do feel that this is a very good product which I cannot really fault, other than you don't get a lot for your money and on that basis, it is only 4 stars for me.
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9.3.2014

Needed some genuine H.P printer cartridges , they get used up increasingly quickly , some years ago did try the ink kit with a plastic funnel type thingy ended up ink everywhere so threw the kit away ,next I tried a cheaper own brand ooh dear the colours just not right so for the last eight years only genuine ones for me thank you very much ,So headed to the town crikey went to supermarkets and the general store that starts with w then the other general store that starts with A cheapest was £28 now I`m not a poor man but I don`t like throwing my cash away . so looked on e.bay well I have had some bargains in the past but it was a minefield of dodgy cartridges on sale and some genuine that stillwere not good value as most the postage was extraSo my last hope Amazon and thankfully my best idea the cartridges I wanted were £6 cheaper genuine of course and true to Amazon standards arrived very well packaged and delivered in good time about three days later on a Sunday .Moral of the story look on Amazon first every time I need something
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16.8.2014

In 2010 HP "updated" the size of their XL ink cartridge and, basically, reduced the print yield from 800 pages to 550 pages.The cartridge shrank in size and although there was a price reduction it was not proportionate to the 31 per cent print yield shrinkage.It's also difficult in any case to be too positive about something that, drop for drop, costs far more than a fine Champagne.Still, having used generic inks previously - and suffered the consequences including ruined printers - I'm now a firm believer in HP inks. The quality is simply far better than most if not all of the generic efforts I've tried.The difference is noticeable immediately in terms of smudging,drying time and depth of colour in photos.This isn't to say that the price HP charges for their ink is justifiable (it really isn't) but until there's competition in terms of quality it is the only show in town.
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18.11.2011

I didn't read the reviews before ordering as I was in a rush, but everything seems ok with my order except I didn't realise my printer needs 5 cartridges not four. I assumed this pack was a full set for my new printer, but if I'd counted the cartridges that are clearly shown in the amazon photo and opened my printer I'd have realise my error and ordered the fifth one. According to my printer the cartridges I received are genuine HP ones and are full of ink. Some reviews seem concerned that this firm uses refilled cartridges, if the ink is HP quality I'm ok with that as the set was £5 cheaper than Tesco, but if it turns out to be lower quality ink then I'll update this review and lower my rating.I'd have been happy to return my old cartridges but I didn't get an envelope asking for them.
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12.4.2012

Beware that HP now manufacture 364XL Black cartridges with 2 times standard capacity in place of the original 3 times standard capacity.Dunnings accept orders for the original 3x but supply the inferior 2x. They refuse to make a partial refund or pay return postage, blaming Amazon for the confusion. However, they made a very prompt no-quibble refund when I returned the cartridges.I doubt if any supplier still has the original 3x high capacity cartridges. To save further waste of return postage, I ordered the new 2x 550 page cartridges from Indigo Starfish and received the goods very quickly.It's time Amazon insisted that suppliers claiming to have 3x high capacity actually have them in stockor change their description to 2x 550 page.It appears that some sup[pliers are
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3.8.2013

Have always used genuine HP supplies and ordered from Cartridge King through Amazon for convenience. Latest batch had problems with the black ink (wouldn't work) and ended up using lots of the other inks in the new cartridges going through the various test options to resolve the problem. Wasn't best pleased at all. Went through complaints procedure via Amazon marketplace and Cartridge King were very quick to respond, very pleasant and sent replacement cartridges and a freepost address to return the problem cartridges. Was driven by price before, but will now be a loyal Cartridge King customer as have been very impressed with service. Four stars for product as do begrudge prices for printer ink,but five stars for service received. Thank you.
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26.10.2012

I've ordered these cartridges a number of times, and they are the genuine article. They are well made and of the quality you would expect from HP.Unfortunately though, they don't last very long. Particularly considering the materials and packaging that go into containing such a small quantity of ink. I'm usually lucky if I can get past 100--150 pages from each ink cartridge. That's just printing normally, some colour, some black and white onto A4 ink jet paper. I'm 95% satisfied with the printer, I just think the colours can be a little muted sometimes. So I am stuck with having to buy these (I wouldn't personally want to try non-genuine replacements),but I guess that applies to most of the ink-jet printers on the market.
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11.8.2013

I only purchase these now directly from Amazon. I have had some issues with 3rd party sellers and made the decision that for less hassle just pay a bit more.The packaging of the inks is easy to open, and simple to install in to the printer. Quality wise, i'm happy with them. They yield about in line with what HP states, and because I do print often I have not experiences and problems with dried up ink.I do find that every so often I have to purchase a ink separately because I do use the Black & Cyan ink more often, as I don't like building up a reserve of inks I dont use as often.I have never received out of date inks from Amazon and certainly have no questions about them being counterfeitcartridges or recycled ones.
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8.6.2013

My expensive HP Scanner printer would not work, I bought replacement packages of ink, but still it wouldn't work? The only black I could get was the large black ink. I was on the verge of getting rid of my printer as I needed to print my essays for uni. But finally I solved the mystery of why I couldn't buy a regular sized black ink to make my printer work. It had to have a large black ink cartridge and this 'photo' black ink before it would work, hurrah! What a relief my printer is now working fine, though still guzzling ink at a rate of knots and saying 'low ink' and not printing when the cartridges still look half full.Someone should investigate this ink scam many people have talked about it but nothing is ever done.
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8.9.2014

It's a genuine HP ink cartridge. What can you say? Price was OK (they're never exactly cheap are they?), it fits and works fine. I must admit that I always buy genuine cartridges nowadays after a very bad experience a few years back with compatibles that wrecked my printer and cost me more in replacements and lost time than I ever saved. I don't think anyone can declare that they're delighted to pay for a tiny amount of fluid in an electronically smart package, a sum that is more expensive per litre than just about anything else on Earth. However, we all value out time don't we and personally, I need things to just work as they should without faffing about and knowing the results will bereliable and uniformly good.
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28.7.2013

I never buy refills or cheap alternatives because I am a great believer in 'you get what you pay for'. HP toners are expensive compared to other makes and more expensive if you buy them from HP direct, strangely. However, I knew that when I bought the printer and I consider the quality of the printing to be first class. I only buy from Amazon as I experienced out of date toner being delivered when purchased through market place sellers. It takes a lot of time and bother to get a replacement and if you have run out in the meantime its more hassle.They are easy to install and last a reasonable amount of time especially if you print in draft mode for all but the essential colour items.

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