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For Google WiFi Whole Home Router, 250 customer reviews collected from 2 e-commerce sites, and the average score is 4.1.

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21.6.2019

A bit of a long post, but I hope this helps anyone considering purchasing Google WiFI as it's not a cheap bit of kit!I bought a Google Wireless 3-pack after using a Devolo powerline system with wireless extenders for several years. The Devolo set-up was OK, but I still had a lot of dead spots in my house and the Devolo systems needed frequently resetting if the mains power ever needed to be switched off or if we had a power cut.I'd point out FOUR areas that reviewers should be aware of when considering purchasing Google WiFi1. You're best off replacing your existing router with a simple modem rather than trying to connect Google WiFi to your existing modem. The Draytek Vigor 130 is a great option as it's a simple 'plug & play'device that will automatically connect to (most) UK Internet providers (ISPs) BUT...2. If you're a Sky internet customer you'll have problems setting this system up. Try as I might I could not use a modem to connect to Sky as they use a different client identifier/authentication method to most other ISPs to connect to their network, ("DHCP 61" for those of you that want to know more). This means that you either have to stick with your existing Sky modem-router, or use a router which supports DHCP 61. Routers also allocate and manage unique IP addresses to the various devices that connect to your network (this is known as a DHCP server). The problem here is that Google WiFi also has a DHCP server built in. Running two DHCP servers on the same network can cause conflicts that prevent devices connected to either your Sky modem or Google WiFi from talking to one another. Google WiFi does not support DHCP 61, so you have no option at present but to connect via your Sky modem-router and work around the challenges of both trying to supply IP addresses to any of your connected devices. Talk to Google support and they'll tell you that using Google WiFi with a router is not supported! Nevertheless I've got my setup working with my Sky router, but won't be able to use a modem until Google updates their WiFi system to support DHCP 61 requests (and allows users to configure this) OR unless I change to another internet provider. This is CRAZY as Sky is one of the biggest internet service providers in the UK!3. I've found the Google WiFi signal to be great across the house, except for some areas downstairs where we've gone open plan between some of our rooms. The signal does not drop entirely, but it slows down from an average of 65 Mbps to around 7 Mbps even though I'm in a different room that is only 8-10 meters away from the WiFi point sited in the open plan area of my house. I think that the steel beams (RSJs) we needed to hold up the roof may be causing some issues, but taking those out is not an option! I've ordered a fourth WiFi point to combat this.4. If you have network players in your house such as Sonos (or in my case Bluesound) you may experience problems in getting them to connect to Google WiFi. My Bluesound players don't recognise the Google WiFI network and, even if I enter the details manually, don't want to connect to it. I've seen some posts that also state that Sonos speakers can cause the Google WiFi network to slow down. In both cases I suspect that this is a result of possible interference between Google WiFI and the various WiFi networks that streaming audio devices use to connect with one another. I've 'hardwired' my Bluesound players instead using a couple of my, now spare, Devolo powerline adapters.
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28.12.2018

I bought Google WIFI as I had seen and heard really good things about the hardware and software. The installation process is relatively straightforward, especially in comparison to previous devices I have used. The packaging includes all relevant hardware and cables with the further configuration being performed via an app (more on that later).The hardware looks amazing and features two Gigabit Ethernet ports as well as a USB Type-C connector. A manual reset button is also available, that is runs flush with the external body of the device. Running centrally through the body of the hardware is a light to indicate device status. Overall,the hardware has a really appealing look to it and is certainly a setup from the usual WIFI hubs I have used previously.To configure the initial device, you will need to scan a code or enter the reference on the bottom of the device. Prior to doing this, you should download the Google WIFI application. The setup process can take a while as you position your devices around your location to maximise signal strength, however, the setup can be stopped/paused at any time and the devices that have been successfully configured will be active. Plugging the first device into your Internet router and starting the app will bring you into the software configuration process.With regard to the software, this is where this particular product excels. Google has done a great job in making the application simple, yet very comprehensive. I especially like the manager feature where you can delegate administration to another user. Login is linked to your Google account, and this means that the WIFI can be controlled from anywhere. You can also set limits on WIFI access per connected device and give priority to particular devices on the network. In addition, the software also gives feedback on network speed and connectivity between devices as well as the ability to dim/brighten the light emitted on the hardware.A small point/issue to note when setting up the devices. The feedback on network performance seems to be based on the relative speed of primary connection rather than a fixed level of WIFI speed. I mention this as my installation indicated I had a poor network at one side of the house, however, this confused me as I had full bar WIFI connectivity. Running an external network test, I could see I was getting a 20Mb download at the farthest end of the house, which is pretty impressive (we have very thick walls) and certainly good enough to stream movies. My expectation is that signal strength would naturally degrade the further from the source device. In which case, if your original internet source is extremely fast, you may want to take the "poor connectivity" reading with a pinch of salt (or a the very least, test it to see if it meets your requirements).Overall I would highly recommend these devices to anyone looking for low maintenance WIFI and ease of configuration.
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22.5.2019

I received a twin pack which is perfect for me living in a bungalow, having downloaded the App and following the only instruction to sign in to my Google account I plugged in the first "Puck".I must admit I am the sort of guy that nothing works as it should and there is always a glitch when installing new tech, but none of it just a quick scan of the QI code on the bottom of the "puck" then it was so simple to install with easy to follow instructions and screen updates to confirm what it's doing and "nearly there" and "the wait will be worth it" messages reassured me and I left it to get on with it for a few minutes.Then I connected the second "puck" following the simple instructionsagain,Connecting to my broadband was simple I used the same SSID and password as my old router and bingo everything started to connect as normal.I did have a small issue when connecting my CCTV cameras with regard to IP reservations and port forwarding but a quick search on Google put me straight, the trick is to let Google assign the IP address for your NVR and not to try and use the one that you set for the old router, once I did that I could see the IP address I needed and it was simple to reserve and port forward as required.I also found out that with my Sonos speakers it's best to unplug each speaker from the mains, leave it for 30 seconds or so and then plug it back in, since doing that it's back to being faultless again.And for anything else that either doesn't connect as it should just quick unplug for 30 second or a couple of minutes seems to sort it out perfectly.The App is really good and it gives you so much more information about your mesh system and how it's operating.I have only had this for a few days but Wifi range and signal strength are spot on, I'll report back in a few weeks on how that side of things are going.But as for the install process and if your daunted by configuring a "normal WiFi router" then get one of these and fear not. they could not have made it simpler.
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15.12.2018

I bought a 3 pack of these following an unsuccessful experiment with a cheap wifi extender which just slowed the internet right down and caused connection issues. I did my research and purchased whilst accepting the price point seemed steep compared to some competitors. However I quite like google products, and accessories such as wall mounts are readily available.The concept that is sold seems slightly misleading, or certainly how it sets itself up out of the box. We have the openreach socket right at the front of our house, which is a 1930s bungalow with solid internal walls, extended out of the back and into the loft. I envisaged that these units would link up in series along the bottom floor,with sufficient signal to reach upstairs.However, when trying to do this, with the third point near to the back of the house around 6-8m away from the wifi point set up between the primary and the back of the house, it said that connection was poor with the primary i.e. the one at the front of the house. Therefore I had to fiddle about with moving the secondary node nearer to the back of the house, and the third one put on the upstairs landing. I also moved the primary node more centrally. It seems therefore that the 2nd and 3rd units still need to all be in relatively close proximity to your router, and primary.On a positive note, the setup after fiddling around with it adequately covers our downstairs in our longish house (which is around 120sq m downstairs), and 2 bedrooms upstairs. The speeds are excellent. It just takes a bit of experimenting and didn't quite work as expected. I did search for this issue and it looks like there might be a fix to link them in series. Overall though you get what you pay for and there's no way really that a £15 quid extender that I tried the first time around was going to do the job. This has sorted out our problem completely with really good wifi coverage throughout the house with speeds pretty much the same as if I was standing by the router.
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25.1.2020

We’ve got a converted 1950’s bungalow and I’m not sure what they built the walls out of, but they’re solid! For that reason there were a couple of rooms in the house that the Wifi was awful in, I’d tried various solutions already, Power line adaptors, WiFi extenders and nothing worked. A mate of mine recommended the Google mesh and at first I was sceptical, especially because of the price tag; knowing the issues I’d faced in the past the last thing I wanted to do was spend a small fortune on something else that didn’t work. I can only say it’s been a revelation! The kitchen was a black spot and I’m now getting 36mbs (max I can get as we’re not on fibre yet), the extension, which was awful,I was getting around 2mbs , I’m now up to 20mbs and can get decent streaming now as it’s consistent. We don’t have great mobile reception, but my WiFi calling now works without dropping calls. The product was super simple to install, as per other reviews download the app first before swapping things over. I maintained the same network name and password, just so I didn’t have to update all of our devices and it all worked well. One thing to note, the older google WiFi (which is the one I bought as I have some devices who connect via Ethernet - the newer nest points don’t have this); is not currently compatible with the newer nest points. I was surprised by this, I thought I might be able to add one of these, with the built in google home speaker to the Mesh at a later date, but apparently not. Therefore either go for one or the other, I went for the older version purely for the Ethernet port. Either way, I’m super impressed with the Google WiFi (so much so that I’ve taken the time to write this essay of a review!), yes it was a lot of money; but our dependence on good WiFi is only going to increase as our kids get older + I work from home, and this has made such a difference! Would highly recommend!
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2.3.2019

We have been using Google Wi-fi for 3 months. We received 3 small unobstrustive white round wi-fi points. Simply download app to a smartphone and scan barcode. Easy to follow instructions given. 1 primary point uses an ethernet cable to connect to your modem. Each satellite point needed to be 1 room away or 1 floor up (we have thick walls and tall ceilings; further and it doesn't improve wi-fi- app tells you to move it closer to primary point). We have a long 4 bedroomed property. I think most will need a 3 pack unless property small (though if small will get less benefit from increased spread anyway). They are powered from mains so need to be near a socket. It seems to work well with our BT Home Hub 5,on Fibre 2 BT contract; Google wi-fi allows network from modem to remain active (unlike some other mesh networks you don't have to switch original network off and allows a ethernet cable to be inserted either in wi-fi point or original modem for game streaming, in our case via Xbox).It has improved signal strength to furthest parts of our property (download increased from average of 6-8mbs to 56-58mbs; upload 1-2mbs to 9-10mbs in our end room; average at home hub is 62mbs/ 17mbs) , works seamlessly (no drop outs or deterioration in speed so far); nb- it increases the spread of wi-fi, not the speed coming into the modem/ router.; and if in an area with faster fibre available/ contracted to get, check top performance parameters for google wi-fi before buying (it is lower than some alternatives).Simple to use app, does what I want it to do, and can be monitored remotely.Price has come down, but still relatively expensive like most mesh networks.Overall buy if you want something easy/ stable to improve spread of wi-fi and can afford the cost.
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18.9.2019

I have trouble installing on my Huawei phone so I always have to get a friend round with an iPhone or Samsung if I have a problem and need to reconnect. This has only happened twice. Once following a complete power fail in the area and once when my ISP changed the hub.I bought this purely to ruin my son's life as I have complete power over which of his devices are connected to the WiFi even when I'm not at home.I can set schedules so his xbox connects after homework time and disconnects at bedtime AS IF BY MAGIC. This is brilliant for me as I have ADHD (we both do) and I get so distracted I would previously forget that "I will disconnect you in 15 minutes so be warned!“Obviously in the past it could easily be an hour before I actually rembered,despite setting alarms etc... That's the joy of parenting and running a home.The added bonus to the system is that the WiFi signal is impeccable everywhere in the house so I've been able to get a smart TV for my bedroom and, for the first time ever, I go to bed at a reasonable time and watch Netflix ? This is marvellous, and yes, I know most people do this already but I tend to stay up and fanny around at inappropriate times of the day.I have one complaint (aside from the not working with my Huawei phone) the app needs a PIN number so that it can be locked. My kid is sneaky. He nicks my phone and switches off his schedule. He can also access the password to the WiFi and I don't want him to be able to.If app security was upgraded and the Huawei issue was resolved I would be in heaven. As it is, this has put an end to most of our screntime battles and if you have a 13 year old with attitude I would recommend it heartily!
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9.4.2020

I wish Google would bring down the price, but I have to admit - the product is BRILLIANT. I have had wifi signal problems in my home and have changed providers 3 times. When I changed to my current provider they promised they had a brilliant super-duper router that had the best signal on the market (and yes, I fell for that line!). When I set the router up, same issues with wifi; called my provider and they told me: "it's the walls. Your house has walls. The signal is being absorbed by the walls". No joke. That's what I was told.Any way, I tried lots of stuff; repeaters, APs, Powerline etc etc and nothing worked.So I tried MESH - I went for the BT Whole Home WiFi first.The installation was NOT as straightforward as the product promised. The second unit could not sense the first one even when they were NEXT to one another.Finally I got to Google WiFi. I did think about getting the 3-pack because my house is on 3 floors, but opted for the 2-pack in the end (as I said, it is an expensive product). What can I say? It was as easy as the product said it would be. Open box; download app; position your units - and you are DONE! Perfect wifi all around the house.I would recommend that you watch a couple of set up videos on youtube (there are loads and most are not that great, but you do get an idea of what to expect and how to install the units - it will give you that extra confidence to do the set up, even though the set up REALLY is VERY EASY).I'm not going to give any technical details because all I wanted was a system that works - and I can tell you that this product works BRILLIANTLY.If you have wifi issues around your house, buy this product.
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30.7.2017

My house covers about 200 square metres over two floors. I have struggled for years to get good wifi coverage. I've got by, by using a second more powerful router/access point and mains powerline adaptors for TV and my outside office. The Google wifi installation has revolutionised this.Taking a guess at whether I would need two or three Google Points I bought a double pack and a single pack. Installation was astonishingly easy. Basically, the instructions read: 1. Plug it in 2. Scan the QR code. That really is all you have to do. There is an app which helps you position the Points for best Mesh coverage.To my amazement, just one Point provided coverage across the whole house. However,one point on its own is not a Mesh network and there were some corners with one bar of signal strength so I installed the second Google Point. This has provided full signal strength everywhere including bedrooms, garage, outside office and even the garden. I've also connected the TV, AppleTV, PC and printer into the wireless mesh network, chucking out all the PowerPoint connectors, cables and wifi booster.I agonised over whether to install or return the third Google Point. It really wasn't required but, just for the fun of it, I installed it in a bedroom anyway. I've been running this network for about two months. My fibre-to-cab speed at every point in the house is now only limited by my provider’s connection.Finally, how cool do these units look? Compared with the large black boxes with aerials sticking out of conventional routers, these win on appearance, hands down.
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24.1.2019

I liked how easy it was to set up. I was concerned that it sets up another network itself, so with a normal router from our ISP you are effectively creating a NAT within a NAT, but I was surprised at how well it works. The only issue I found was that I couldn't see my network printer which was plugged into the router and therefore on the external network/NAT. However, the cure was simply to connect it to the Google WiFi and so place it within the same network and then it worked. I am however able to see my NAS which is on the external network, but my Mac (on the WiFi) won't pick it up on Bonjour or via standard broadcast - I had to configure and connect to it manually.I'm sure I can fix this by connecting the NAS to the WiFi network but I prefer not to. Other than that it works very well and saves you the hassle of determining the best frequencies for each point and hands your devices off to each point very efficiently. The app also provides very useful tools, including the ability to test the WiFi speeds (not the Internet speed, the actual WiFi speed) to each device , and also allows you to test your Internet connection which it does from the main access point that is plugged directly into your router, so the speed it gives is real and not dependant on your WiFi speed which may be a lot less. Other features allow you to provide a guest network, limit the use of devices so you can control your kids, prioritise devices, and even filter content to help protect the kids. I highly recommend this product.
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9.1.2020

After suffering for months with our Virgin internet supply with constant calls (after waiting for ages in the queue), and new 'super' modem (not so), we finally had an engineer visit the house, who spent ages checking everything and replacing various connections, and he came to the conclusion that our property, which was built in the 1960s and has internal brick walls, were possibly blocking the wi-fi signal. He suggested Virgin's booster package, which would have cost around £200. We decided to take independent advice and reading the various reviews (which seemed to indicate we weren't the only Virgin customers having problems,, we decided to try the Google Mesh system (with 3 hubs).They arrived next day and after watching a You Tube video of how to set them up, my husband and I followed the instructions. All went fine with the first hub, but the second one proved to be problematic and we received a notification saying to ring the 0800 Google help line, which we did and were well looked after by a very understanding person who talked us through the whole thing - we're in our mature years and she was very patient! She stayed on the phone until we'd got the whole system set-up and were happy everything was working satisfactorily. So far it appears to have been the answer to our problems, and we received outstanding customer support. The whole system was set up in about 40 minutes and was very straightforward. Would definitely recommend.
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10.10.2018

As per usual the Amazon Prime delivery was next day and I was very excited to receive this particular parcel having sent 2 previous Mesh systems back!The packaging is typical Google, much like Apple products, and the beautiful looking Google WiFi unit sat atop an ethernet cable, UK 3 pin power adaptor and a single piece of card giving setup instructions on just 1 side!That says it all really, setup is just so easy. Just install the Google WiFi app from the Google Play Store or Appstore, log in with your Google account credentials and let the app walk you through setup. Obviously make sure your unit is plugged in to the wall socket, switched on at the wall and, using the enclosed ethernet cable,connect to your home router via a spare ethernet port.You will literally be up and running in about 7 minutes, (and that includes a 5 minute software update!). It's that easy!As for performance well, check out my photos which show screenshots from my phone of before WiFi download speed and after. A 40mbs increase all because of the single Google WiFi unit. It's just a miracle, amazeballs, incredible!I have 5 bar WiFi signal all around my 2 bed flat now. And obviously, for larger properties, just buy a second or third unit to create the Mesh network as you see fit.Finally, in summary, I can't recommend this product highly enough. Forget all other Mesh systems and buy this. You won't be disappointed.
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23.1.2018

I purchased these as I have never found a router which works reliably all over the house. The most recent best-case solution was a Netgear Nighthawk coupled with powerline extenders for the parts of the house the Wifi wouldn't reach due to all the interior walls being solid. Even then the signal in parts was slow and dropped out a lot. I decided to give these Google ones a go and they have been excellent, with no dead spots and no areas where the speed drops off a cliff dramatically. The only missed star is that they are expensive and you often need more than two of them - I needed four in the end to get a good solid signal all over the house. But they have finally solved a problem I've had for years.Sure the app is not going to allow the level of tinkering an inveterate fiddler will want, but it's more than enough for everyone else.Oh, one word of warning. In the setup you have to sign in to your Google account in the app, which you can't do using the wifi as you haven't finished setting it up yet. And if you live in an area with no mobile phone coverage then without working wifi you have no way to sign into the app and get it going. If you do have this problem, plug the old router in again and sign in via the app using that, then go back to the Google ones again.
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18.10.2018

I'm really impressed with Google Wifi. I have Sky Q and the coverage is...poor to say the least, even in a ~40sqm flat. Plus...intermittent disconnects from certain devices. I wasn't sure whether one puck would be enough or I'd need two. I gambled on two and the results are fantastic. My Sky Q was getting around -80 to -85db (pretty much useless) in a bedroom. Adding a secondary Google Wifi puck in the bedroom now gives me around -40db which strangely is better than the -50db I get in the living room.Set up:1. Downloaded Google Wifi app to phone2. Wired primary puck to my Sky Q router3. Disabled wifi on Sky Q router (2.4GHz and 5Ghz)4. Set up Google Wifi in the app and called my network the same name as the original Sky Q5.Set up secondary puck in bedroom - Wifi app recognised second puck and created a mesh networkAll devices seamlessly connected to new Google Wifi network and there are no more disconnects from certain devices like I always got with Sky QThe only issue is that it creates a new subnet so if you have a NAS or something wired that you connect to be aware that it will put it on a new subnet and you'll need to make a note of the new IP address.That's it. Now getting perfect Wifi coverage in entire flat. Very pleased.
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29.5.2020

I have a 200Mbs broadband from Vrigin. They gurantee that speed to the Router, but, the device they provide is hopeless at distributing the signal using wifi. Even in the room next door I lose 65% signal. So, I purchased the Google wifi after a friend recommended them. Installed them using the simple instructions and the app that you download, which I assume works on IOS and Android, although I used the IOS app. I now get 210 to 219 Mbs download and between 16-19 Mbs upload from anywhere in the house and also in the garden.The main reason I purchased these though was because I work from home and the Skype meetings were never that good. But those days are gone,and my skype calls are clear and I no longer miss bits of what people are saying.All three of the kids have Xbox One X's and also stream movies, and the wife is always online, and with all this going on my link to work is not affected, whereas before it would drop out more or less every 20 minutes. No I get no drop-out, at all, all day long.The devices update themselves, software-wise, and I believe the data passing between them is encrypted to stop anyone listening in. ;)Would I buy these again if I had a need?. Yes definitely. I have recommended them to a lot of people.
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